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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $112,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
401(k)
Flexible spending account
Commuter assistance
Childcare
Employee assistance program
Disability insurance
Tuition Reimbursement
Paid sick time
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Employee stock purchase plan
Paid Time Off
Job Description
W Seattle is a part of W Hotels, a renowned luxury hotel brand under Marriott International, known globally for innovative hospitality and redefining luxury experiences. Located at 1112 4th Ave, Seattle, Washington, W Seattle offers a vibrant urban environment where curiosity is ignited and worlds are expanded. The hotel embraces a culture and service philosophy centered on Whatever/Whenever, aiming to bring guests' passions to life with exceptional service. The establishment is committed to diversity and inclusion, valuing the unique backgrounds, talents, and experiences of all associates within its dynamic global team. W Seattle provides a full-time management position with an... Show More
Job Requirements
- high school diploma or GED
- 6 years experience in guest services, front desk, or related field
- or 2-year degree from accredited university in hospitality or related major
- 4 years experience in guest services or front desk
- strong leadership and communication skills
- ability to manage multiple teams
- experience with security management
- knowledge of budgeting and financial management
- ability to resolve customer complaints
- proficiency in staff development and performance monitoring
- commitment to provide exceptional customer service
- availability to work full-time
- ability to work on-site in Seattle
Job Qualifications
- high school diploma or GED with 6 years experience in guest services or front desk
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 4 years relevant experience
- strong interpersonal and communication skills
- leadership and team management experience
- financial acumen to manage budgets and departmental expenses
- ability to handle guest complaints effectively
- knowledge of hotel operations and front office procedures
- experience managing security teams
- excellent problem-solving and decision-making abilities
- proficiency in handling human resource activities
Job Duties
- lead front office operations and staff including bell, switchboard, guest services, retail, concierge, valets, and security
- supervise and manage day-to-day activities ensuring quality and guest satisfaction
- handle guest complaints and resolve issues promptly
- manage security personnel and oversee safe environment for guests and staff
- conduct department meetings and communicate goals
- establish and maintain open relationships with employees
- manage staffing levels and department expenses
- administer performance standards and employee development programs
- ensure compliance with policies and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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