Director of Training & Quality Assurance - The Roosevelt New Orleans, A Waldorf Astoria Hotel
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is a landmark luxury hotel known for its unmatched blend of Southern hospitality, world-class service, and historic grandeur. Situated near the vibrant French Quarter, the hotel offers guests easy access to some of the city’s most renowned attractions such as Jackson Square, Bourbon Street, and the Arts & Warehouse District. Boasting 504 elegantly appointed rooms and over 60,000 square feet of versatile meeting space, The Roosevelt plays a pivotal role as a centerpiece of New Orleans’ hospitality and cultural experience. Guests enjoy a variety of dining venues including two upscale... Show More
Job Requirements
- High school graduate or equivalent
- minimum of two years in human resources
- strong presentation and facilitation skills
- ability to read, write, speak and understand English
- ability to handle internal and external customer interactions with patience, tact and diplomacy
- basic mathematical comprehension
- ability to analyze information and make effective judgments
- ability to use moderately complex computer systems
- prior experience in learning and development at luxury properties preferred
- prior experience with quality assurance and audit functions preferred
- previous customer or guest experience preferred
Job Qualifications
- High school graduate or equivalent
- four-year college degree preferred
- minimum of two years in human resources
- strong presentation and facilitation skills
- prior experience in learning and development at a luxury property preferred
- prior experience managing and administrating quality assurance and audit functions at a luxury property preferred
- previous experience in customer and guest experience highly preferred
Job Duties
- Oversee and administer all training and professional development functions including creating and developing course content
- facilitate and conduct training sessions and workshops
- plan and implement corporate and hotel training initiatives
- conduct needs assessments and measure training effectiveness
- ensure on-the-job application of service, leadership, specialty and department-specific training initiatives
- plan and conduct meetings with department managers, property trainers and team members to review performance trends, develop appropriate action plans and provide recognition
- monitor departmental training programs and assist departmental trainers in conducting pre-shift audits and executing job skills checklists
- utilize brand service toolkit training
- track, input, maintain and audit individual team member training records ensuring compliance with corporate standards
- develop an annual training calendar and compile periodic training activity reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter