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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $71,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Retirement Plan
Tuition waiver
Paid holidays
Paid Time Off
Job Description
Utah Tech University, located in the scenic southwestern region of Utah, is a dynamic public institution committed to providing exceptional student learning through an active, applied, and career-oriented learning environment. Established as a state university in 2013 and originally founded in 1911 as a community college, Utah Tech University has rapidly grown to serve over 13,000 students. The university offers a wide array of academic programs, including doctoral, master's, bachelor's, associate degrees, certificates, endorsements, and minors. It prides itself on fostering a culture of innovation, entrepreneurship, and active learning, attracting faculty and staff who are dedicated to student success and... Show More
Job Requirements
- Bachelor's degree in a related field
- Minimum of five years of progressive professional experience in ticketing operations within athletics, performing arts, venues or live events
- Demonstrated experience supervising and developing ticket office staff in a live-event fast-paced environment
- Hands-on experience with a computerized ticketing system, including event setup, reporting, settlements and day-of-event troubleshooting
- Demonstrated knowledge of cash handling, accounting and reconciliation practices
- Proficiency with Microsoft Office Suite, including advanced Excel
- Strong communication skills and the ability to represent the University professionally
- Ability to work irregular hours, including nights, weekends and holidays in support of event schedules
- Ability to navigate between various ticket offices, venues, and front-of-house locations during events
Job Qualifications
- Bachelor's degree in a related field
- Minimum of five years of progressive professional experience in ticketing operations within athletics, performing arts, venues or live events
- Demonstrated experience supervising and developing ticket office staff in a live-event fast-paced environment
- Hands-on experience with a computerized ticketing system, including event setup, reporting, settlements and day-of-event troubleshooting
- Demonstrated knowledge of cash handling, accounting and reconciliation practices
- Proficiency with Microsoft Office Suite, including advanced Excel
- Strong communication skills and the ability to represent the University professionally
- Ability to work irregular hours, including nights, weekends and holidays in support of event schedules
- Ability to navigate between various ticket offices, venues, and front-of-house locations during events
Job Duties
- Serve as the primary leader for ticketing operations, policies, systems and procedures, ensuring alignment with Event Services goals and institutional standards
- Oversee and manage daily Ticket Office operations ensuring professional, consistent service across athletics, performing arts, UTSA events, commercial rentals and other campus wide activities
- Oversee recruitment, hiring, training, scheduling and supervision of 2 - 5 full time staff and up to150 part-time, student, and seasonal staff, including ticket agents, house managers, ushers, ticket scanners, hospitality and guest relation staff
- Develop staffing plans, event checklists, financial workflows, and standard operating procedures for the ticket office and front-of-house operations across all campus venues ensuring both current operational needs and anticipated growth are met
- Serve as the lead system administrator for the University's ticketing platform (Currently Paciolan)
- and associated ticketing technologies including event builds, seating manifests or modifications, pricing structure and implementation, seat hold management, subscriptions, permissions and reporting
- Maintain strong relationships with ticketing vendors and partners
- oversee hardware, software, scanners, printers, ticket stock, the University's ticketing website and technology troubleshooting with the IT Department
- Ensure accurate and timely reconciliation of event settlement reports, deposits, payroll and fiscal documentation in compliance with university, state and federal policies
- Ensure adherence to PCI standards, cash handling protocols, and audit readiness
- Oversee front-of-house operations for all campus venues, ensuring consistent standards for ushering, house management, bag check, ticket scanning, accessibility, and customer service
- Maintain and update ticketing web pages, patron resources, digital ticketing workflows, and mobile ticketing support
- Support ticketing-related planning for revenue generation, pricing implementation, customer experience improvements, fiscal accountability, and operational efficiency
- Collaborate with Athletics, Fine Arts, Marketing & Communications, UTSA and other campus partners, and with the Executive Director of Event Services on ticketing-related planning, policy implementation and customer service standards
- Implement and document operational changes, improvements, and compliance updates
- Lead the Ticket Office in a lean operational environment, modeling accountability, adaptability and teamwork during peak periods
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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