Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
retirement plan contributions
Paid holidays
Job Description
Utah Tech University is a dynamic and rapidly growing public polytechnic university located in southwestern Utah, known for its picturesque red rock landscapes and vibrant community. With a commitment to fostering active learning and applied career-oriented education, the university serves over 13,000 students across a diverse array of more than 250 academic programs, ranging from associate degrees to doctoral studies. Established originally as a community college in 1911 and transitioning to university status in 2013, Utah Tech has consistently prioritized student success, innovation, and entrepreneurial spirit, positioning itself as a leader in comprehensive higher education in the region. The university... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum of 3-5 years of experience in ticketing management or related field
- Proven experience in supervising full-time and part-time staff
- Knowledge of ticketing software systems, preferably Paciolan
- Strong organizational and problem-solving skills
- Ability to manage multiple projects and deadlines
- Excellent interpersonal and communication skills
- Compliance with PCI and cash handling standards
- Ability to begin employment by January or February 2026
Job Qualifications
- Bachelor's degree preferred
- Experience managing ticketing operations or similar event services
- Strong knowledge of ticketing software, specifically Paciolan
- Demonstrated leadership and staff supervision skills
- Excellent customer service and communication abilities
- Proficient in fiscal reconciliation and cash handling procedures
- Ability to develop and implement operational protocols
- Experience with front-of-house event operations
- Ability to collaborate effectively with university departments and external partners
Job Duties
- Oversee and manage the Utah Tech University Ticket Office operations, ensuring professional service across athletics, fine arts, UTSA, and commercial events
- Supervise two full-time staff with anticipated growth to five and 30-75 part-time employees in coordination with Assistant Managers
- Develop and implement box office staffing schedules, event setup checklists, and event settlements
- Ensure accurate and timely reconciliation of event settlement reports, deposits, and fiscal documentation
- Maintain strong relationships with ticketing software vendors and serve as lead administrator for Paciolan and associated technologies
- Collaborate closely with the Executive Director of Event Services on strategic planning, policy development, and customer experience
- Coordinate onboarding and ongoing training for ticket sellers, part-time staff, and front-of-house support roles
- Provide leadership in managing the America First Performing Arts Center box office and front-of-house operations, as well as other University venues
- Initiate, implement, and document change management procedures and enhancements to operational efficiency
- Ensure University compliance with PCI, cash handling, and audit requirements
- Maintain ticket office website and contribute to digital ticketing and mobile strategies
- Serve as primary contact for major ticketed events, including post-season athletics and large-scale performances
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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