Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $87,200.00 - $132,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Hybrid work
Unlimited PTO
Company swag
Lunch and happy hours
Snacks and drinks
Job Description
About the Company and the Role:
We are a leading provider in the cybersecurity space, specializing in Data Loss Prevention (DLP) powered by Artificial Intelligence (AI). Our company is at the forefront of redefining how enterprises protect their most sensitive and valuable data assets. Serving global Fortune 500 companies, we are trusted for delivering cutting-edge cybersecurity solutions that not only safeguard against data exfiltration but also enable seamless integration and real-time threat detection. Our mission is to protect crown-jewel data by anticipating cyber threats and preventing data leaks before they happen. Operating primarily in the United States, we offer ... Show More
We are a leading provider in the cybersecurity space, specializing in Data Loss Prevention (DLP) powered by Artificial Intelligence (AI). Our company is at the forefront of redefining how enterprises protect their most sensitive and valuable data assets. Serving global Fortune 500 companies, we are trusted for delivering cutting-edge cybersecurity solutions that not only safeguard against data exfiltration but also enable seamless integration and real-time threat detection. Our mission is to protect crown-jewel data by anticipating cyber threats and preventing data leaks before they happen. Operating primarily in the United States, we offer ... Show More
Job Requirements
- Bachelor's degree in a relevant technical field
- Minimum 7 years of experience in cybersecurity or technical account management
- In-depth knowledge of DLP platforms and AI technologies
- Strong problem-solving skills and ability to manage complex client relationships
- Excellent verbal and written communication skills
- Willingness to travel up to 30% for client and internal engagements
- Ability to work remotely and manage distributed teams effectively
Job Qualifications
- Bachelor's degree in Computer Science, Cybersecurity, or related field
- Proven experience in technical account management or customer success within cybersecurity
- Deep understanding of Data Loss Prevention technologies and AI-driven security solutions
- Strong leadership skills with experience managing and scaling teams
- Excellent communication abilities to engage with both technical and executive stakeholders
- Ability to analyze cybersecurity threats and turn insights into actionable strategy
- Experience working with Fortune 500 clients preferred
Job Duties
- Master the DLP AI engine to understand and manage complex cybersecurity detection mechanisms
- Orchestrate zero-friction onboarding processes to go live within 30 days
- Monitor customer cyber health using real-time signals to predict and prevent churn
- Funnel frontline customer cybersecurity feedback into product development cycles
- Build, train, and scale a high-performing technical account management team
- Triage cybersecurity incidents in partnership with engineering to prioritize and neutralize threats
- Travel 30% of the time for workshops, customer engagements, and deployments
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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