Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $91,300.00 - $139,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Hybrid work
Company swag
Lunch and happy hours
Snacks and drinks
Job Description
Leading DLP AI Cybersecurity Provider is a pioneering technology company specializing in data loss prevention (DLP) using advanced artificial intelligence. Focused on providing cutting-edge cybersecurity solutions, this company delivers innovative AI-driven platforms designed to safeguard enterprises' most valuable digital assets. Serving Fortune 500 companies and global security teams, this firm is at the forefront of securing sensitive data against evolving cyber threats and exfiltration attempts. Their mission centers on offering seamless, effective cybersecurity tools and expert customer success strategies that enable clients to transform complex cyber risks into manageable, controlled environments.
As the Director of Technical Account Management and Cust... Show More
As the Director of Technical Account Management and Cust... Show More
Job Requirements
- bachelor’s degree in computer science, cybersecurity, or related field
- minimum 7 years of experience in cybersecurity or technical account management roles
- prior experience leading customer success or technical support teams
- strong technical proficiency in AI, machine learning, regex, and behavioral analytics
- excellent interpersonal and leadership skills
- ability to travel 30 percent of the time
- experience working remotely and managing distributed teams
Job Qualifications
- proven expertise in cybersecurity, particularly in data loss prevention technologies
- strong leadership experience managing technical account management or customer success teams
- deep understanding of AI-driven security platforms, machine learning, and regulatory compliance
- excellent communication skills for interfacing with technical teams and senior executives
- demonstrated success in customer onboarding, retention, and building trusted relationships
- experience with incident response and triaging security events
- ability to travel regularly for client engagements
Job Duties
- master the DLP AI engine and speak fluent regex, machine learning classification, and behavioral analytics
- orchestrate zero-friction onboarding for global teams to activate DLP AI in under 30 days
- run customer cyber health monitoring like a SOC dashboard with real-time signal analysis to predict churn
- funnel frontline cybersecurity feedback into product roadmaps to enhance zero-day defense capabilities
- scale and lead a world-class customer success and technical account management team
- triage cybersecurity incidents in partnership with engineering to prioritize and neutralize DLP gaps
- travel approximately 30 percent of the time for workshops, customer engagements, and expanding deployments
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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