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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Mental Health Resources
401(k)
Employee Stock Purchase Program
Career Development
Job Description
The Hilton Anatole is a renowned luxury hotel located in Dallas, Texas, and is part of Hilton's prestigious portfolio of properties worldwide. Known for its exceptional guest services, expansive amenities, and vibrant event spaces, the Hilton Anatole offers a blend of comfort, elegance, and modern convenience. As a leader in hospitality, Hilton Anatole is dedicated to providing an unforgettable experience for every guest who walks through its doors. Hilton, as a global hospitality company, has been synonymous with quality and innovation since it was founded in 1919. With a rich legacy spanning over a century, Hilton continues to set the... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 5 years of experience in spa or wellness management
- prior experience leading a spa or fitness center team
- excellent communication and interpersonal skills
- strong leadership and decision-making abilities
- proficiency in budgeting and financial analysis
- ability to work flexible hours including weekends and holidays
- knowledge of health and safety regulations
- commitment to delivering outstanding guest service
Job Qualifications
- Degree in hospitality management, business administration, or related field preferred
- extensive experience in spa, fitness, and salon management
- proven track record in team leadership and staff development
- strong financial acumen including budget management and forecasting
- excellent customer service and communication skills
- knowledge of spa industry trends and marketing strategies
- ability to handle guest complaints professionally
- proficiency in relevant software and systems
- strong organizational and multitasking abilities
Job Duties
- Direct and administer all Spa operations to include guest service, product quality and innovation, merchandising and marketing revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
- develop and implement spa menus and marketing strategies
- initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
- monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- monitor and develop team member performance including supervision, professional development, scheduling, counseling, evaluations, and delivering recognition and reward
- recruit, interview, and train team members
- ensure team members have current knowledge of spa products, services, facilities, events, pricing, and policies
- resolve guest issues and concerns to guest satisfaction
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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