Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $132,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Ritz-Carlton Residences Waikiki Beach is a premier luxury hospitality establishment located in the heart of Honolulu, Hawaii. As part of the globally recognized Ritz-Carlton brand under Marriott International, this resort offers an exceptional experience that blends sophisticated comfort with world-class service set amidst stunning beachfront surroundings. The Ritz-Carlton Residences Waikiki Beach is renowned for its commitment to excellence, creating memorable stays for guests through innovative amenities, luxurious accommodations, and attentive personalized service by highly trained associates. The brand’s reputation as a leading name in upscale hospitality is built on delivering the revered Gold Standards, which emphasize graciousness, thoughtful care,... Show More
Job Requirements
- 2-year degree or higher in Business Administration, Hotel and Restaurant Management, or related field
- Minimum of 2 years experience in spa, guest services, front desk, sales and marketing roles
- Proven leadership experience in a management position within spa or retail operations
- Strong understanding of budget and payroll management
- Excellent customer service orientation
- Ability to coordinate multiple departments and services effectively
- Exceptional communication and interpersonal skills
- Must be available to work full time at the Ritz-Carlton Residences Waikiki Beach location
- Commitment to upholding The Ritz-Carlton Gold Standards and service values
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years experience in spa, guest services, front desk, sales and marketing, or related professional area
- Or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major and 2 years experience in spa, guest services, front desk, sales and marketing, or related professional area
- Proven experience in managing spa and retail operations
- Strong leadership and team management skills
- Excellent customer service and hospitality skills
- Ability to develop and manage sales and marketing strategies
- Proficiency in budget management and financial oversight
- Skilled in human resources functions including recruitment, onboarding, and performance management
- Strong communication and interpersonal skills
Job Duties
- Manage and supervise all areas of spa and retail operations including programs, services, facilities, and associate activities
- Coordinate the delivery of spa and retail services such as salon, skin care, fitness and wellness, massage, program coordination, reservations, reception, store front, inventory, and locker room management
- Select vendors and manage contract agreements for retail operations
- Monitor retail product research, selection, purchasing, and product display
- Manage supply inventories and purchasing control including uniforms
- Monitor actual and projected spa and retail sales to ensure revenue goals are met or exceeded
- Maintain cleanliness of spa, retail, and related areas and equipment
- Create and coordinate special services and group gifting programs
- Develop and manage spa and retail promotions including gifting programs, co-op marketing efforts, and holiday events
- Ensure spa and retail services are included in all property-related marketing and advertising
- Identify and recommend new products and product enhancements
- Monitor and manage payroll function
- Review operating statements, budget worksheets, and payroll progress reports to manage operations to budget
- Manage controllable expenses such as guest amenities, linen, salon products, plants, decorations, and paper supplies
- Display leadership in guest hospitality and exemplify excellent customer service
- Empower employees to provide excellent customer service and improve service performance
- Review guest satisfaction data and develop corrective action plans
- Interview and hire management and hourly employees
- Develop, implement, and maintain onboarding programs for new hires
- Administer performance appraisal process
- Develop business goals and create development plans
- Maintain open, collaborative relationships with employees and foster a positive team environment
- Solicit employee feedback and address concerns
- Facilitate ongoing communication within all areas of responsibility
- Celebrate team successes and recognize contributions publicly
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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