Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Medical insurance
401K matching program
Employee Discounts
Free Meals
Free parking
Travel Discounts
Job Description
The Westin Jackson is a premier hotel located in the heart of Mississippi's capital city. Situated in downtown Jackson, MS, this upscale hotel offers a prime location within walking distance of some of the city's most notable attractions, including the Mississippi Museum of Art, the Federal Courthouse, the Planetarium, and the historic Thalia Mara Hall, known for its music and arts performances. Business and leisure travelers alike favor The Westin Jackson due to its proximity to major venues such as the Jackson Convention Complex and the Mississippi Coliseum. This convenient location, combined with exceptional service and amenities, makes The Westin... Show More
Job Requirements
- High school diploma or equivalent
- local and/or state certification or license
- minimum 200 hours massage education preferred
- minimum 2 years professional experience preferred
- ability to communicate in English
- maintain professional appearance and manner
- strong problem-solving skills
- willingness to assist co-workers
- ability to work effectively in a team
- effective communication with guests
- ability to establish and maintain working relationships
- knowledge of spa operations and treatments
Job Qualifications
- Local and/or state certification or license required
- minimum 200 hours massage education preferred
- minimum 2 years professional experience preferred
- ability to communicate in English
- professional appearance and manner
- strong communication skills with guests
- ability to identify and resolve problems in a timely manner
- team player with willingness to assist co-workers
- ability to establish and maintain effective working relationships
- strong knowledge of spa treatments and retail products
- experience managing staff and scheduling
- familiarity with spa software such as Book4Time
Job Duties
- Ensure spa success by hiring and training staff members to deliver service in accordance with luxury hotel standards
- hold regular staff meetings and trainings to assure consistent service standards are met
- work closely with the marketing team to promote the spa and all special events/activities
- oversee facility maintenance
- attend month end meetings with accounting to review P&L
- participate in creating budgets
- manage manhours to business levels to remain in line with the budget
- actively monitor spending and labor to maintain financials and forecast
- attend daily operation meeting
- review weekly schedules for efficient staffing levels
- actively participate in all hotel initiatives
- update Book4Time schedules and activities as needed to maintain a current database
- create seasonal spa specials and wellness events
- perform annual staff performance appraisals
- set retail sales goals to drive revenue
- create incentives for staff to drive engagement
- ensure turn away business and repeat guests are accurately tracked by the spa reception team through the spa software
- maintain an effective retail stock control system including monthly inventory and place orders to par level
- maintain strong treatment and retail knowledge with the ability to accurately describe benefits and prices
- handle any guest complaints promptly and effectively
- respond to all guest inquiries promptly, efficiently, and professionally
- ensure that spa presentation and ambiance are impeccable
- maintain the cleanliness, presentation, and organization of the reception area at all times
- liaise with other departments to ensure guest needs are met and communicated
- maintain a strong knowledge of the hotel and facilities available
- perform work directly related to the hotel's business operations and customers exercising discretion and independent judgment
- perform all other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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