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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development
Job Description
Graton Resort & Casino is a premier entertainment and gaming destination renowned for its exceptional service, dynamic atmosphere, and commitment to guest satisfaction. Located in Northern California, the resort features a wide range of amenities including gaming areas, luxurious accommodations, dining options, and entertainment venues. With a focus on creating memorable experiences for guests, Graton Resort & Casino combines world-class service standards with a dynamic work environment that values teamwork, innovation, and professional growth. The resort is dedicated to fostering a positive workplace culture that aligns with its company values and service philosophies, ensuring that both guests and employees thrive... Show More
Job Requirements
- Bachelor's degree in business administration or related field preferred
- Minimum of 5 years experience in gaming or casino slot operations
- Strong negotiation and decision-making skills
- Ability to maintain composure in high-pressure situations
- Availability to work flexible hours including weekends and holidays
- Must comply with all regulatory mandates
- Exceptional problem-solving skills
- Effective team leadership capability
- Outstanding organizational skills
Job Qualifications
- Proven experience in slot operations management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of regulatory requirements in gaming
- Ability to analyze financial reports and control budgets
- Familiarity with slot products and floor layout planning
- Customer service excellence
- Proficient in player reward and tracking systems
Job Duties
- Practice and promote company-wide culture and service standards
- Implement company philosophies in team and guest interactions
- Establish, administer, and evaluate Slot Department policies
- Make final decisions on terminations
- Generate and present annual budgets
- Analyze and control departmental expenses
- Maximize slot revenue through product and floor layout management
- Provide long-term direction and goals for the department
- Maintain knowledge of new slot products
- Ensure regulatory compliance
- Analyze slot reports
- Handle guest opportunities professionally
- Direct team to follow service standards
- Maintain positive working relationships with team members, guests, and departments
- Understand player rewards program and upcoming promotions
- Perform other job-related duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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