Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $59.71 - $83.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
Sandia Casino is a premier gaming and entertainment establishment operated by the Pueblo of Sandia, dedicated to offering an exceptional experience to its guests through high standards of integrity, fairness, and excellence. Located in New Mexico, Sandia Casino stands as a major player in the tribal gaming industry, combining cultural heritage with top-tier gaming offerings to provide an inviting and dynamic environment for guests and employees alike. The casino embraces a philosophy that fosters collaboration, communication, and recognition for performance excellence, making it a thriving workplace and a popular destination for gaming enthusiasts and visitors.
The role of Dir... Show More
The role of Dir... Show More
Job Requirements
- Bachelor’s degree, preferably in business administration, public administration, finance administration, human resource management or related
- Eight years of managerial or supervisory slot experience
- Must be at least 21 years of age
- Must be able to obtain and maintain the required STGC gaming license
- Must possess and maintain a valid, unrestricted New Mexico driver’s license
- Will require a pre-employment and random drug screening
- Must be able to pass an extensive background investigation.
Job Qualifications
- Bachelor’s Degree, preferably in Business Administration, Public Administration, Finance Administration, Human Resource Management or related
- Eight years of managerial or supervisory slot experience
- Must be at least 21 years of age
- Knowledge of Casino operations, Tribal, federal and state reporting requirements
- Knowledge of all slot and gaming operations
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to write reports and maintain slot files and employee schedules
- Ability to develop and implement training needs for employees and Tribal members
- Ability to pass an extensive background investigation
- Must be able to read, write and speak English fluently
- Ability to supervise, coordinate, direct, and assign work
- Ability to make judgments and decisions regarding guest and employee complaints
- Ability to implement and administer disciplinary procedures
- Ability to analyze and develop timelines, project resources, monitor and evaluate results
- Ability to develop and implement policies and procedures
- Ability to develop and administer a slot budget
- Ability to deal effectively with the general public and casino staff.
Job Duties
- Responsible for all operations, technical and administrative duties involving the Slot Department
- Develops, implements and monitors slot policies and procedures to ensure compliance with the goals and objectives of Sandia Casino
- Develops strategies to create service levels designed to expand guest attendance and increase slot profits
- Develops, implements and monitors a Slot Department budget, understanding and documenting reports monthly as to any variances
- Develops and structures department operational goals and objectives, enforces organizational policies and procedures
- Maintains on-line records of all slot machines, determines slot machine mix, pays out percentage and locations to maximize slot revenues
- Responsible for documentation to ensure the Slot Department is in compliance with specifications required by the National Indian Gaming Commission (NIGC) and the State Compact
- Provides reports to the General Manager of Gaming Operations, Tribal Council, and other Department Managers as necessary
- Monitors and manages service levels through analysis of reports and follow through
- Works closely with Marketing Department in the establishment of slot promotions programs which are unique, exciting and revenue, profit generating
- Identifies training needs and contracts with service providers and internal resources to provide staff development opportunities for current employees and Pueblo of Sandia Tribal members
- Responsible for training staff on current and new technology of slot machines
- Establishes internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect Tribal assets, customers, Casino employees and Tribal property
- Ensures the effective and timely transfer of slot banks to the main vault
- Establish outstanding customer relations with guests
- Adheres to Title 31 procedures
- Establishes and maintains an effective business relationship with vendors
- Recommends slot format and prize payment adjust performance to competition
- Performs additional duties and responsibilities as necessary or assigned
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter