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Director of Services - Housekeeping
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Bonus opportunities
Employee Discounts
Training and Development
Job Description
Concord Company is a distinguished hospitality organization committed to delivering exceptional service, maintaining high standards of quality, and offering great value to every customer. With a strong reputation in the hotel and lodging industry, the company prides itself on fostering customer satisfaction as the core philosophy of its Housekeeping and Guest Care departments. Concord values a proactive and dedicated workforce that responds promptly to guest needs, ensuring every guest’s visit is satisfying and memorable. The company emphasizes training and development, empowering employees to deliver the best customer service consistently. As part of its commitment to excellence, Concord maintains a supportive... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 5 years of related management experience
- strong understanding of housekeeping operations
- experience in budget management and cost control
- effective leadership and teamwork skills
- proficiency with internal audit controls
- knowledge of safety regulations
- ability to train and mentor staff
- excellent communication abilities
- capacity to resolve conflicts and employee grievances
- flexible work schedule
- proficiency with standard office software
- high level of integrity and professionalism
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- minimum 5 years experience in housekeeping or hospitality management
- proven leadership and team management skills
- strong budgeting and financial analysis abilities
- excellent communication and interpersonal skills
- knowledge of OSHA regulations and safety programs
- experience in employee training and development
- ability to handle guest complaints effectively
- proficiency in scheduling and payroll monitoring
- ability to work under pressure and meet deadlines
- strong organizational skills
- commitment to customer service excellence
Job Duties
- Manage departments within budget
- accurately forecast expenses
- prepare annual departmental budget
- analyze financial and operating information to adjust costs
- ensure department staff trained in control procedures
- manage human resources functions including recruiting and training
- maintain positive cooperative work environment
- emphasize training and development
- act as mentor for direct reports
- resolve employee grievances
- ensure employees understand performance standards
- manage safety program and ensure OSHA compliance
- maintain physical product standards and conduct routine inspections
- submit and follow-up on work orders
- justify capital project requests using ROI
- manage security procedures
- monitor payroll hours and reports
- assure property operation meets internal audit standards
- coordinate repair and maintenance programs
- demonstrate positive leadership
- maintain neat and organized work areas
- maintain inventory of supplies
- promote employee empowerment
- report unsafe conditions
- select, train, supervise, schedule, develop, discipline, counsel employees
- conduct departmental meetings
- complete reports
- coordinate Housekeeping department needs
- follow through on guest complaints
- inspect property areas
- purchase cleaning supplies and equipment
- conduct performance appraisals
- maintain lost and found
- coordinate new associate training
- perform cross-training
- perform other duties assigned
- inspect rooms for VIP arrivals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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