Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $104,000.00 - $142,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Opryland Resort and Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive meeting spaces, luxury accommodations, and exceptional guest services. As part of Marriott International's portfolio, Gaylord Hotels are highly regarded for providing an extraordinary experience through their unique environments, exceptional service, and diverse programming designed to bring people together. The resort emphasizes a culture of creativity, entrepreneurship, and heartfelt service among its associates, known as STARs. Marriott International is an equal opportunity employer, welcoming diverse backgrounds and fostering an inclusive workplace where associates can thrive. The company values non-discrimination and ensures fair treatment... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in housekeeping or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to lead and manage a diverse team
- Effective communication skills
- Strong organizational and inspection skills
- Knowledge of budgeting and financial management
- Customer service orientation
- Ability to handle employee relations and disciplinary processes
- Commitment to maintaining high cleanliness standards
Job Qualifications
- High school diploma or GED with 2 years experience in housekeeping or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and communication skills
- Experience in budgeting and cost management
- Ability to handle guest complaints effectively
- Skilled in staff development and team building
- Knowledge of housekeeping standards and procedures
- Experience with inventory and supply management
- Ability to conduct inspections and maintain quality standards
- Proficiency in human resources practices such as hiring and disciplinary procedures
Job Duties
- Manage housekeeping operations and maintain communication with Front Office
- Prepare work assignments based on room cleaning schedules
- Inventory and ensure adequate housekeeping supplies
- Ensure all areas are cleaned and maintained according to standards
- Conduct inspections of guest rooms, public spaces, employee and storage areas
- Supervise budgeting and ordering of supplies
- Manage departmental expenses and financial goals
- Handle guest complaints and foster customer service excellence
- Develop and recognize team goals and achievements
- Administer disciplinary procedures and manage employee relations
- Interview, hire, and train staff
- Maintain staffing levels to meet operational and financial requirements
- Foster open and collaborative team environment
- Ensure compliance with housekeeping policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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