Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
Renaissance Phoenix Downtown Hotel, part of the prestigious Marriott International portfolio, is a full-service hotel located in the vibrant heart of Phoenix, Arizona. Renowned for its commitment to exceptional hospitality and guest experiences, Renaissance Hotels bring the unique spirit of their neighborhoods to life. At Renaissance Phoenix Downtown Hotel, guests enjoy a blend of modern amenities and cultural immersion, making each visit memorable and inspiring. Marriott International is dedicated to creating an inclusive, diverse workplace where all associates can thrive and contribute their unique backgrounds and talents to a welcoming environment. This commitment to equality and respect is embodied in... Show More
Job Requirements
- High school diploma or GED
- minimum of two years housekeeping or related experience or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- strong leadership qualities
- excellent communication skills
- ability to manage budgeting and inventory
- competence in handling guest satisfaction and complaints
- skilled in staff supervision and team development
- knowledge of housekeeping standards compliance
- experience in human resources activities
- availability to work full time
- willingness to engage in continuous improvement initiatives
Job Qualifications
- High school diploma or GED
- two years experience in housekeeping or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- strong leadership skills
- excellent communication and interpersonal abilities
- financial management experience
- proficient in inventory and budgeting controls
- customer service oriented
- ability to handle guest complaints effectively
- experience with staff training and development
- knowledge of housekeeping standards and operational procedures
- ability to conduct inspections and enforce compliance
- human resources management experience
- commitment to fostering team collaboration and positive work environment
Job Duties
- Maintains strong working relationship with front office to ensure effective communication for operational issues
- obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- inventories stock to ensure adequate supplies
- ensures guestrooms, public spaces, and employee areas are cleaned according to operating standards
- ensures compliance with all housekeeping policies, standards, and procedures
- initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
- supervises and approves budgeting and ordering of guestroom and cleaning supplies
- manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
- responds to and handles guest problems and complaints effectively
- empowers employees to provide excellent customer service
- develops goals and expectations for direct report managers
- celebrates successes and publicly recognizes the contributions of team members
- communicates expectations, recognizes performance, and produces desired business results
- ensures property policies are administered fairly and consistently
- ensures disciplinary procedures and documentation are completed according to SOPs and supports the peer review process
- establishes goals and objectives for all areas of responsibility
- directs staff to strive for continuous improvement in all areas of responsibility
- interviews and hires management and hourly employees with the appropriate skills to meet business needs
- manages employee progressive discipline procedures
- reviews staffing levels to ensure guest service, operational needs and financial objectives are met
- establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- ensures employees are treated fairly and equitably
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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