Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $150,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
On-site gym
Paid holidays
Voluntary benefits and discounts programs
Job Description
Groupe SEB is a world-leading company specializing in small domestic appliances, cookware, and professional coffee equipment. It boasts a robust portfolio of 35 renowned brands like Tefal, Rowenta, Moulinex, Calor, and WMF, among others. With presence in 150 countries, Groupe SEB manufactures products in over 40 industrial sites and sells approximately 11 products every second, marking its significant footprint globally. The company is known for its commitment to innovation, quality, and sustainability, aspiring to create an inclusive and stimulating work environment where over 30,000 employees worldwide can develop professionally and contribute their best work. The company strongly believes in the... Show More
Job Requirements
- Self-directed leader with experience establishing successful global learning and development programs
- Strong analytical and critical thinking skills
- Ability to translate strategy into actionable plans
- Familiarity with employee development processes in fast-paced global companies
- Excellent relationship-building and influencing skills
- Knowledge of corporate learning systems and learning management systems
- BA/BS degree required
- 10+ years in Service Operations
- 5+ years in leadership roles
- Proficiency in LMS and training software
- Exceptional facilitation skills
- Strong problem-solving and customer focus
- Certification in training and development preferred
Job Qualifications
- BA/BS degree required
- MA/MS preferred in related field
- 10+ years of experience in Service Operations
- 5+ years in leadership managing local and remote employees
- Strong facilitation skills virtually and in-person
- Proficiency in Learning Management Systems and training software
- Ability to analyze performance metrics and generate actionable insights
- Strong problem-solving skills with customer-focused approach
- Certification in training and development is a plus
Job Duties
- Developing and implementing each department’s strategic vision, objectives, and long-term plans in alignment with company goals
- Overseeing day-to-day operations of Service departments ensuring efficient workflow and resource use
- Leading, mentoring, and motivating a team of managers and agents
- Defining, tracking, and analyzing key performance indicators and implementing data-driven strategies
- Championing a customer-centric culture and handling escalated complex customer issues
- Evaluating and optimizing department technologies and software to improve efficiency
- Managing budget including forecasting, resource allocation, and cost control
- Ensuring compliance with company policies, legal requirements, and quality standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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