Hilton

Director of Service, Baldi Restaurant - Waldorf Astoria Beverly Hills

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $62,700.00 - $103,600.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
401k plan
Employee Stock Purchase Program

Job Description

Waldorf Astoria Beverly Hills is an iconic luxury hotel renowned for its exceptional service, elegant ambiance, and commitment to delivering world-class hospitality experiences. Situated in the heart of Beverly Hills, this prestigious establishment blends timeless sophistication with modern luxury, offering guests an unparalleled stay marked by comfort, style, and impeccable attention to detail. The hotel is recognized globally as part of the Hilton portfolio, which has been an industry leader in hospitality since 1919. Hilton's legacy of quality, innovation, and guest-centric values is evident throughout the Waldorf Astoria property, making it a premier destination for discerning travelers seeking excellence in... Show More

Job Requirements

  • Minimum 5 years of leadership experience in luxury or fine-dining restaurants
  • Knowledge of Forbes Five-Star and luxury service standards
  • Proven success leading teams in high-volume, high-touch environments
  • Strong interpersonal skills with the ability to connect authentically with guests and team members alike
  • Passion for Italian cuisine, wine, and the artistry of service
  • Polished, professional demeanor and impeccable personal presentation

Job Qualifications

  • Minimum 5 years of leadership experience in luxury or fine-dining restaurants
  • Knowledge of Forbes Five-Star and luxury service standards
  • Proven success leading teams in high-volume, high-touch environments
  • Strong interpersonal skills with the ability to connect authentically with guests and team members alike
  • Passion for Italian cuisine, wine, and the artistry of service
  • Polished, professional demeanor and impeccable personal presentation

Job Duties

  • Maintain a strong, consistent presence on the dining floor during all key service periods
  • Personally engage with guests to build relationships, remember preferences, and nurture repeat visits
  • Oversee all service touchpoints to ensure flawless execution in alignment with Forbes Five-Star and Waldorf Astoria standards
  • Anticipate guest needs and coordinate seamlessly with the culinary and sommelier teams to deliver thoughtful, personalized experiences
  • Lead by example in the art of table presence, conversation, and pacing to elevate the overall dining journey
  • Conduct pre-shift briefings, menu tastings, and ongoing service workshops to ensure deep knowledge of the menu, ingredients, provenance, and Italian culinary philosophy
  • Continuously train and coach the team in Forbes service standards, body language, and storytelling that conveys the Baldi brand

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.