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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $113,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
employee discount
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Hilton Grand Vacations (HGV) is a distinguished leader in the vacation ownership industry with a strong commitment to innovation, quality, and exceptional guest experiences. Over the past 30 years, HGV has earned a stellar reputation for providing memorable vacations to thousands of owners, members, and guests globally through its premier resort environments, call centers, and corporate offices. Known for a culture that balances work-life harmony and family-friendly benefits, HGV was awarded four out of five stars for its efforts in fostering such an environment and was recognized by Newsweek as one of "America's Greatest Workplaces for Parents & Families." Show More
Job Requirements
- High school diploma or equivalent
- 5+ years of related experience ideally in large-scale security or safety operations
- 4+ years of managerial experience preferably in security safety or a similar operational setting
- Strong leadership capability with the ability to motivate develop and engage staff in a positive manner that produces business results
- Demonstrates problem solving analytical and conceptual skills
- Displays effective organizational skills including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment
- Knowledge of principles and practices of security operations and management enforcement procedures and safety practices in a hospitality environment
- Proven experience with processing Workers Compensation and General Liability Claims
- Ability to communicate effectively and courteously both verbally and in writing with guests team members managers and all other department staff of all ages including proper handling of emotional situations and needs
Job Qualifications
- High school diploma or equivalent
- 5+ years of related experience ideally in large-scale security or safety operations
- 4+ years of managerial experience preferably in security safety or a similar operational setting
- Strong leadership capability with the ability to motivate develop and engage staff in a positive manner that produces business results
- Demonstrates problem solving analytical and conceptual skills
- Displays effective organizational skills including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment
- Knowledge of principles and practices of security operations and management enforcement procedures and safety practices in a hospitality environment
- Proven experience with processing Workers Compensation and General Liability Claims
- Ability to communicate effectively and courteously both verbally and in writing with guests team members managers and all other department staff of all ages including proper handling of emotional situations and needs
- Bachelor’s degree or college diploma
- 7+ years of related experience
- 6+ years of managerial or director-level experience preferably in hospitality or a similar setting
- Prior experience working in a timeshare ownership environment
- Previous experience in a luxury resort setting
- Familiarity with budgeting and operational reporting
- CPR/First Aid certification
- Voice system certification
- Bilingual in Japanese and English (read speak write)
Job Duties
- Responds to guest and owner concerns promptly providing accurate information and support while maintaining a calm professional presence
- Ensures regular property inspections and timely reporting of safety issues hazards or policy violations
- Oversees investigations and documentation related to security incidents accidents and claims
- Coordinates with law enforcement emergency responders and internal departments as needed
- Ensures compliance with OSHA regulations and safety policies
- Supervises Security Officers including staffing scheduling coaching and performance evaluation
- Supports training related to safety emergency response and security procedures
- Performs additional duties and special projects as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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