Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $114,000.00 - $187,000.00
Work Schedule
Standard Hours
Benefits
bonus eligible
Relocation assistance
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, innovation, and outstanding guest experiences. As a premier hotel and resort company, Marriott International operates a vast portfolio of brands worldwide, including the highly esteemed Gaylord Hotels. Gaylord Palms Resort & Convention Center located in Kissimmee, Florida, is part of this prestigious brand, offering a unique blend of luxury, comfort, and entertainment in a dynamic convention resort setting. With more than 6000 W Osceola Pkwy as its address, the resort is a vibrant destination that caters to leisure travelers, business conventions, and... Show More
Job Requirements
- high school diploma or GED
- bachelor’s degree in criminal justice or related major preferred
- minimum 5 years experience in security, loss prevention or related field
- 4 years supervisory experience preferred
- proven leadership ability
- excellent communication skills
- knowledge of emergency procedures and safety protocols
- capability to conduct investigations
- ability to lead and motivate a team
- strong organizational skills
- familiarity with legal compliance and local authority requirements
- ability to handle customer complaints and disputes professionally
- valid certifications in first aid and CPR
- commitment to fostering a diverse and inclusive workplace
- willingness to relocate if needed
- availability to work full time
Job Qualifications
- high school diploma or GED with 5 years experience in security, loss prevention or related field
- bachelor’s degree in criminal justice or related major with 4 years supervisory experience in security or loss prevention
- strong leadership and communication skills
- experience in emergency response planning
- knowledge of safety and security management guidelines
- proficiency in investigative procedures
- ability to train and develop team members
- conflict resolution skills
- understanding of local security regulations
- capability to manage documentation and reporting processes
- skills in coordinating with law enforcement
- customer service excellence
- problem-solving ability
- proficiency in claims and risk management
Job Duties
- manages security operations daily
- provides protection and safety for property assets, employees, guests, and property
- develops and implements emergency procedures
- investigates security breaches and loss of property assets
- deploys security staff to monitor and protect property
- complies with safety and security guidelines and procedures
- completes documentation and reports for incidents
- conducts property and parking area patrols
- handles guest problems, disputes, and grievances
- identifies and recommends minimizing physical hazards and unsafe practices
- maintains reports on patrols
- provides timely medical attention means
- conducts employee performance appraisals
- develops educational and training programs
- completes disciplinary procedures
- maintains first aid and CPR certifications
- implements local authority requirements for security
- attends meetings to understand group needs
- recognizes team successes publicly
- promotes safety procedures and monitors compliance
- leads, influences, and encourages team members
- solicits employee feedback and addresses concerns
- builds mutual trust and cooperation
- coaches and mentors team members
- sets performance standards
- provides personal and emotional support
- serves as a role model
- demonstrates leadership in guest hospitality
- empowers employees in customer service
- promotes quality standards
- integrates guest safety in departmental meetings
- provides services exceeding customer expectations
- assists in aggressive claims management
- communicates with human resources
- strives to improve service performance
- administers policies fairly
- analyzes situations to solve problems
- develops relationships with law enforcement
- updates executives and peers on relevant information
- provides information through various communication channels
- sets health and safety policies and standards
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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