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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Job Description
The Ritz-Carlton Portland, located at 900 SW Washington St, Portland, Oregon, is a prestigious luxury hotel renowned for delivering exceptional guest experiences and upholding the highest standards in hospitality. As part of the acclaimed Ritz-Carlton brand under Marriott International, the Portland property exemplifies luxury through its impeccable service, elegant accommodations, and dedication to creating lasting memories for guests. Marriott International is a global leader in hospitality offering award-winning properties worldwide and fostering a diverse and inclusive workplace where associates can thrive. The Ritz-Carlton Portland embraces these values, striving to provide the utmost care and comfort to its guests while fostering... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in the security/loss prevention or related professional area
- OR 2-year degree from an accredited university in Criminal Justice or related major
- 2 years experience in the security/loss prevention or related professional area
- Ability to lead and manage a team effectively
- Strong problem-solving and conflict resolution skills
- Excellent interpersonal and communication abilities
- Availability to work full-time at The Ritz-Carlton Portland
- Willingness to comply with all safety and security guidelines
- Relocation assistance available
Job Qualifications
- High school diploma or GED
- 4 years experience in the security/loss prevention or related professional area
- OR 2-year degree from an accredited university in Criminal Justice or related major
- 2 years experience in the security/loss prevention or related professional area
- Strong leadership and communication skills
- Ability to conduct thorough investigations and manage emergency situations
- Experience with safety protocol development and implementation
- Proficient in maintaining detailed records and documentation
- Capable of mentoring and coaching team members
- Knowledge of local laws and regulations related to security and loss prevention
Job Duties
- Assists in the development and implementation of emergency procedures
- Conducts investigation of all losses of property assets and refers to proper management for disposition
- Deploys security staff to effectively monitor and protect property assets
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures
- Conduct periodic patrols of entire property and parking areas
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
- Implements action plans to monitor and control risk
- Maintains required reports and documentation regarding patrols of property and parking areas
- Provides means for obtaining necessary medical attention on a timely basis
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers
- Celebrates successes by publicly recognizing the contributions of team members
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
- Encourages and builds mutual trust, respect, and cooperation among team members
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
- Serves as a role model to demonstrate appropriate behaviors
- Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
- Strives to improve service performance
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Empowers employees to provide excellent customer service
- Meet quality standards and customer expectations on a daily basis
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement
- Assists in minimizing cost of accident claims through aggressive claims management
- Brings issues to the attention of Human Resources as necessary
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
- Conducts hourly employee performance appraisals according to Standard Operating Procedures
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
- Administer property policies fairly and consistently
- Maintain first aid and CPR certifications required for Loss Prevention officers
- Handles guest problems and complaints
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
- Provides services that are above and beyond for customer satisfaction and retention
- Analyzes information and evaluating results to choose the best solution and solve problems
- Develops and maintains a working relationship with local law enforcement authorities
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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