Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Life insurance
Group disability insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Job Description
The San Jose Marriott, located at 301 South Market Street in San Jose, California, is a prominent hotel within the Marriott International portfolio, renowned for delivering exceptional hospitality experiences. Marriott International is a leading global hospitality company, recognized for its dedication to quality, guest satisfaction, and the well-being of its associates. With a rich legacy rooted in service excellence and innovation, the San Jose Marriott upholds Marriott's commitment to creating memorable and welcoming environments for guests and employees alike. This full-time management position is based onsite at the San Jose Marriott and offers an annual salary range between $90,000 and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in security or loss prevention or related professional area
- or 2-year degree from accredited university in Criminal Justice or related major
- 2 years experience in security or loss prevention or related professional area
- ability to comply with corporate loss prevention policies
- strong communication and leadership skills
- capability to conduct investigations and patrols
- capacity to handle conflicts and provide training
- willingness to maintain required certifications such as first aid and CPR
Job Qualifications
- High school diploma or GED with experience in security or loss prevention
- or 2-year degree in Criminal Justice or related major with relevant experience
- strong leadership and team management skills
- ability to develop and implement emergency procedures
- excellent interpersonal and communication abilities
- experience conducting investigations and handling disputes
- knowledge of safety, accident prevention, and security protocols
- ability to maintain detailed records and documentation
- skilled in coaching, mentoring, and performance management
- commitment to exceptional customer service
- proficiency in collaborating with law enforcement and other departments
- knowledge of human resources processes related to safety and discipline
Job Duties
- Assist in the development and implementation of emergency procedures
- conduct investigations of all losses of property assets and refer to proper management for disposition
- deploy security staff to monitor and protect property assets effectively
- comply with all corporate loss prevention safety and security management guidelines and procedures
- conduct periodic patrols of the entire property and parking areas
- handle complaints, settle disputes, and resolve grievances and conflicts
- identify and make recommendations for minimizing physical hazards and unsafe work practices
- implement action plans to monitor and control risk
- maintain required reports and documentation regarding patrols
- provide means for obtaining necessary medical attention on a timely basis
- attend pre- and post-convention and weekly forecast meetings to understand group needs and communicate to Loss Prevention officers
- celebrate successes by publicly recognizing team members
- communicate safety procedures and ensure employee understanding
- encourage and build cooperation among team members
- identify developmental needs and coach or mentor others
- provide guidance and direction to subordinates including setting performance standards
- serve as a role model demonstrating appropriate behaviors
- solicit employee feedback and review employee satisfaction
- utilize interpersonal and communication skills to lead, influence, and advocate sound financial decision-making
- display leadership in guest hospitality to create a positive atmosphere
- empower employees to provide excellent customer service
- meet quality standards and customer expectations daily
- incorporate guest safety and satisfaction in departmental meetings
- assist in minimizing cost of accident claims through claims management
- bring issues to Human Resources when necessary
- complete proper documentation and report employee accidents and claims
- conduct employee performance appraisals according to SOPs
- complete disciplinary procedures and support Peer Review Process
- administer property policies fairly
- handle guest problems and complaints
- identify educational needs and develop training
- provide services above and beyond for customer satisfaction
- analyze information and choose best solutions
- develop and maintain relations with local law enforcement
- update executives and peers with relevant timely information
- provide information to supervisors and co-workers by various communication methods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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