Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Disability insurance
Life insurance
Job Description
Kansas City Marriott Downtown is a distinguished hotel located in the heart of Kansas City, Missouri. This establishment operates under the ownership and management of Avion Hospitality, an independent franchisee committed to delivering exceptional hospitality services in the region. The hotel boasts a prime downtown location at 200 W 12th St, providing guests and visitors with convenient access to business centers, entertainment venues, and cultural attractions. As a well-regarded brand within the Marriott portfolio, Kansas City Marriott Downtown upholds rigorous standards to ensure guest satisfaction, comfort, and safety throughout their stay.
The security department at Kansas City Marriott Dow... Show More
The security department at Kansas City Marriott Dow... Show More
Job Requirements
- Bachelor's degree with a major coursework in Business Administration, Criminal Justice, Hospitality Management, Security or a closely related field is required
- Experience in a hotel or a related field preferred
- Principles and practices of security management, including business management practices, personnel practices, administrative practices, security preventative practices, investigatory practices, and related legal responsibilities
- Knowledge of city laws and ordinances
- Ability to work a flexible schedule, including some nights and weekends
- Must be able to convey information and ideas clearly through written and verbal communication
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
Job Qualifications
- Bachelor's degree with a major coursework in Business Administration, Criminal Justice, Hospitality Management, Security or a closely related field
- Experience in a hotel or a related field preferred
- Knowledge of city laws and ordinances
- Must be able to convey information and ideas clearly through written and verbal communication
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming per brand/management standards
- Comply with Marriott and Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Plan, examine, analyze, evaluate and supervise hotel security operations
- Prepare reports and records for management team and compliance
- Evaluate current procedures, activities and functions relative to security for the property, team members, and guests
- Assist guests with problems with hotel services, and respond to guest complaints or emergencies in a timely manner
- Oversee programs such as crime prevention, loss prevention, safety awareness, and lost & found, as needed
- Strategically plan all executive protection for VIP visits
- Maintain thorough knowledge of the law and local police ordinances
- Keep training manuals, such as safety, bomb threat and emergency, up to date
- Act as Manager on Duty for the hotel
- Conduct safety and security inspections weekly and as necessary
- Comply with certification requirements including alcohol awareness, CPR, first aid, local security licenses
- Prepare periodic budget estimates and reports as needed
- Review financial reports to ensure security operation efficiency and quality control
- Develop preventative security programs including supervision of security personnel
- Perform audits of security related performance and conduct physical surveys of premise security, including security equipment condition
- Conduct, supervise and prepare reports relating to internal investigations of any losses or violations of hotel regulations, policies and procedures
- Develop, implement and manage security training for security team, hotel managers, and overall staff
- Assist in preparation of emergency management and contingency planning
- Serve as the hotel liaison with public law enforcement, fire and other agencies as it relates to security
- Work closely with Human Resources in recruitment, selections, transfers, promotions and discipline or dismissal of security staff
- Provide work directives, resolve problems, set deadlines to ensure completion of security functions
- Maintain oversight of safety and security systems and resources, including radios, hotel keys, camera systems, badge access
- Use proper two-way radio etiquette at all times when communicating with other employees
- Attend meetings as required by management
- Perform any other duties as requested by management
Restaurant and hotel hiring made simple with OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: