Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted parking near hotel
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company renowned for its unwavering commitment to exceptional guest experiences and world-class service. With a rich heritage and a reputation for innovation, Four Seasons has set the standard for luxury through its collection of iconic resorts, hotels, and private residences around the world. The company thrives on the passion and dedication of its diverse team members who strive to exceed guest expectations, creating memorable moments that last a lifetime. Known for its outstanding employee culture, Four Seasons fosters an environment where respect, inclusivity, and professional development are paramount, enabling... Show More
Job Requirements
- Bachelor's degree or diploma in business, marketing, hospitality or tourism management preferred
- Minimum 3 years work experience as director of sales, luxury experience preferred
- Ability to demonstrate excellent problem solving, administrative and interpersonal skills
- Must possess strong decision making, selling, negotiation and interpersonal skills
- Ability to organize, delegate and work under pressure
- Advanced computer skills including Excel, Word, PowerPoint and Internet
- Reading, writing and oral proficiency in English
- Must maintain professional appearance and behavior
- Ability to travel for sales trips, conferences, training and special events
- Flexibility to work mornings, nights, weekends and holidays
- Full-time availability
Job Qualifications
- Bachelor's degree or diploma in business, marketing, hospitality or tourism management preferred
- Minimum 3 years experience as director of sales, luxury experience preferred
- Excellent problem solving, administrative and interpersonal skills
- Strong decision making and negotiation skills
- Proficiency in computer applications including Excel, Word, PowerPoint and Internet
- Ability to organize and delegate effectively
- Experience with sales team coaching and development
- Proficiency in English communication both written and oral
Job Duties
- Support Commercial Director in achieving overall business objective and formulation of strategies in ensuring business attainment
- Managing Sales team and overseeing daily sales operation
- Review sales production and implement sales action plan to achieve the budget goals
- Work closely with DORM to produce accurate forecast and make adjustments as needed after strategy meetings for yield optimization
- Maximize sales in all hotel revenue areas including Catering, F&B outlets, Spa and Front Office
- Possess strong decision making, selling, negotiation and interpersonal skills
- Organize, delegate and work under pressure
- Coach and develop sales team
- Maintain professional appearance and conduct in a mature professional business manner
- Use advanced computer skills including Excel, Word, PowerPoint and Internet
- Demonstrate reading, writing and oral proficiency in English
- Travel for sales trips, conferences, training and special events
- Identify sources of group business and establish solicitation programs
- Develop relationships with individual business sources
- Ensure accurate account information is maintained
- Maintain accurate forecasting for all group/TI and corporate segments
- Assist in annual marketing plan development and execution
- Maintain confidentiality and high work standards
- Manage sales systems, administration, database and sales team operations
- Oversee contract document negotiations and reporting
- Manage specific markets and segmentations
- Establish programs to achieve room night goals and develop customer relationships
- Adjust sales activities to meet plan goals
- Monitor travel schedules and expenses
- Communicate regularly with key accounts and Four Seasons Worldwide Sales Offices
- Plan and administer outbound sales functions
- Develop and execute sales department budget and programs
- Represent and manage Four Seasons Hotel account management system
- Implement strategies to exceed financial and brand goals
- Hire, retain and develop diverse sales talent
- Conduct evaluations and coaching
- Establish personal sales goals
- Review weekly sales personnel production
- Conduct sales calls and site inspections
- Maximize rooms inventory and catering space
- Coordinate group room forecasts with events management and reservations
- Maintain communication between Sales and operating departments
- Ensure professional communication with clients
- Foster high morale within the sales team
- Assume other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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