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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $78,000.00
Work Schedule
Flexible
Benefits
Group medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Pre-tax flexible spending accounts
Paid Time Off
401(k) plan with Company Match
Employee assistance program
Job Description
The Magnolia Tribute Portfolio Hotel is a distinguished full-service luxury hotel known for its commitment to delivering an exceptional guest experience. As part of the Tribute Portfolio collection, this hotel prides itself on fostering a welcoming atmosphere that celebrates unique, independent hotels. Located in a prime destination, the Magnolia Tribute Portfolio Hotel excels in offering personalized services and a vibrant culture that resonates with both guests and team members. The establishment operates within the Marriott framework, adhering rigorously to Marriott Tribute service standards, which emphasize excellence, teamwork, and innovation.
The role of Director of Rooms at the Magnolia Tribute Po... Show More
The role of Director of Rooms at the Magnolia Tribute Po... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum five years experience in Rooms Operations
- Proficient in English communication
- Strong operational background in Rooms Division
- Knowledge of hotel management software
- Excellent leadership and customer service skills
- Ability to work flexible schedules including holidays and weekends
- Strong problem solving and decision-making abilities
- Ability to handle high-pressure situations calmly
- Skilled in building positive relationships
- Demonstrated ethical standards and professionalism
- Knowledge of hospitality accounting and internal controls
- Ability to develop and monitor budgets
- Commitment to guest satisfaction and service excellence
Job Qualifications
- Bachelor's degree in hospitality, business administration, or related field preferred
- Five or more years experience in Rooms Operations
- Strong verbal and written English communication skills
- Knowledge of hotel management best practices and data entry software
- Exceptional interpersonal and customer service skills
- Proven leadership abilities with attention to detail
- Expertise in Rooms Division principles and practices
- Experience with marketing plans, budget forecasting, and operational management
- Strong critical thinking, problem solving, and decision-making skills
- Ability to manage change and maintain composure under pressure
- Effective relationship-building and diplomacy skills
- Demonstrated empathy and ethical behavior
- Ability to implement and sustain guest service culture
- Knowledge of revenue and yield management strategies
- Understanding of income statements, balance sheets, and hospitality accounting principles
- Cost management and budget preparation skills
- Professional appearance aligned with brand standards
- Flexibility for 24-hour operations including holidays and weekends
Job Duties
- Lead the Rooms division including Front Office and Housekeeping
- Ensure rooms leaders staff according to business forecast, payroll budget guidelines, and productivity requirements
- Conduct daily pre-shift meetings at all shift changeovers
- Maintain comprehensive knowledge of hotel features, room types, rates, and promotions
- Communicate current information on rates and packages to Front Office team
- Ensure VIPs are pre-registered, greeted, and escorted to rooms
- Coordinate handling of overbooked or walked guests
- Develop and implement strategies for world-class guest service
- Monitor guest feedback and provide feedback to leadership
- Oversee hotel accounting procedures and cash handling compliance
- Manage labor costs and approve payroll
- Lead training, coaching, and career development for Rooms team
- Ensure safety and security compliance according to standards
- Attend meetings and conduct employee evaluations
- Foster teamwork and maximize productivity
- Handle disciplinary actions respectfully
- Adapt to change and maintain professionalism under pressure
- Promote guest service culture consistently
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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