Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,900.00 - $109,300.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount
Parental leave
Matching 401(k)
Employee Stock Purchase Program
debt-free education
Career growth and development
Recognition and rewards programs
Job Description
Embassy Suites South Bend, a beautiful and prestigious hotel located directly across the street from the University of Notre Dame, is seeking to hire an inspiring and dedicated leader for the role of Director of Rooms. This property features 164 spacious rooms and offers 10,000 square feet of versatile meeting space, catering to a wide range of guest needs from business conferences to social gatherings. The hotel also presents exceptional dining experiences with its indoor and outdoor options at Traditions Restaurant and Bar, as well as a rooftop bar that provides stunning views of the university's lush grounds. As a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of front office supervisory experience
- Experience leading a team in a hospitality environment
- Strong leadership and communication skills
- Ability to manage multiple priorities in a fast-paced setting
- Knowledge of property management systems, preferably OnQ
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Proven leadership experience in front office management
- Preferred experience in housekeeping leadership
- Proficiency with OnQ property management system highly desired
- Strong communication and interpersonal skills
- Demonstrated ability to lead and develop teams
- Strong organizational and problem-solving abilities
- Customer service orientation
- Ability to work collaboratively in a team environment
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers
- Hire, supervise, counsel, discipline, and evaluate all guest services staff
- Monitor all rooms related systems that directly impact the guest to ensure proper procedures are followed
- Communicate with guests and team members verbally and in writing to answer questions and resolve issues
- Manage executive office projects by directing staff and monitoring progress
- Interact positively with customers and take action to resolve problems to their satisfaction
- Ensure reservation policies, standards, and housekeeping procedures are efficiently followed and any issues are promptly resolved
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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