Director of Rooms (Director de Salas)

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Azul Hospitality is a distinguished hospitality management company committed to delivering exceptional guest experiences across its portfolio of premium hotels and resorts. Known for its dedication to service excellence and operational efficiency, Azul Hospitality fosters an inclusive and dynamic work environment where employees are encouraged to grow and thrive in their careers. The company emphasizes strong leadership, continuous improvement, and innovation in every aspect of its hotel operations to enhance guest satisfaction and achieve business goals. Azul Hospitality places a high value on employee engagement, ethical standards, and compliance with legal regulations, making it a reputable employer within the hospitality... Show More

Job Requirements

High school diploma or equivalent
3-5 years of management experience
Experience in front office operations
Knowledge of hospitality industry systems
Ability to provide and maintain a valid driver’s license
Ability to stand, walk, and exert mobility for extended periods
Ability to lift up to 45 lbs and push/pull equipment up to 250 lbs
Excellent communication skills
Proficiency with computer and office equipment
Knowledge of legal regulations regarding employment and safety
Ability to handle guest complaints professionally
Adherence to grooming and uniform standards
Regular attendance and punctuality
Ability to work varying schedules
Participation in all required training and meetings

Job Qualifications

High school diploma or equivalent
Bachelor’s degree or equivalent preferred
3-5 years of management experience in front office operations
Knowledgeable of loyalty programs, brand standards, and hospitality systems preferred
Excellent leadership and customer relations skills
Strong communication skills including verbal, written, and electronic
Intermediate computer skills including proficiency with Windows OS, MS Office, PMS, PBX, Key system, and POS
Basic computational and budgeting analysis skills
Ability to analyze and foresee user needs
Strong issue resolution and analytical skills
Thorough knowledge of federal, state, and local employment laws
Self-driven and able to work independently

Job Duties

Manage all operations of the rooms division including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, marketing initiatives, systems management, budgeting and forecasting, department management, policy implementation and enforcement, meeting participation
Maximize hotel revenues through up-sell programs, occupancy strategies, and outlet revenues
Set quarterly goals for the rooms division and monitor progress
Ensure service and product quality standards are met throughout the hotel
Maintain standards of guest services and a consistent positive guest experience
Oversee the Guest Service program including responding to guest needs and acting as liaison between brand GSS and property
Ensure efficient guest registration, check out, and telephone service
Monitor and control payroll costs and other expenses in accordance with budgets
Assist in managing P&L aspects by controlling costs and achieving budgeted CPOR
Ensure staff duties are completed per policy, handling guest requests and complaints courteously and professionally
Establish departmental administrative rules, policies, and procedures
Identify areas for improvement and encourage problem solving
Assist in revenue management to maximize RevPar
Monitor and control divisional payroll and expenses
Implement up-selling techniques to promote hotel services
Resolve guest issues and concerns to satisfaction
Ensure proper staffing levels and completion of daily reports
Manage HR functions including interviewing, hiring, training, coaching, and performance management
Arrange and supervise training and cross-training for staff
Conduct hotel operational and departmental meetings
Serve as a role model by adhering to policies and standards in behavior and performance
Familiarize and comply with company policies and benefits
Perform supportive functions such as assisting with guest inquiries, adhering to safety and security policies, reporting maintenance and safety issues, and performing other job duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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