Job Overview
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Job Description
The Director of Rooms plays a vital leadership role within the hospitality industry, specifically overseeing the operational management of guest contact departments within the Rooms division of a hotel or resort. This position requires a dynamic leader who is responsible for managing various teams that directly interact with guests, including housekeeping, front office, and reservations departments. The Director of Rooms ensures that these departments work collaboratively and efficiently to offer an outstanding guest experience at every touchpoint during their stay.
Typically employed full-time within a hotel or resort environment, the Director of Rooms holds a senior management position that... Show More
Typically employed full-time within a hotel or resort environment, the Director of Rooms holds a senior management position that... Show More
Job Requirements
- Experience in Front Office
- Accounting management experience
- Computer experience on a PMS system
- Knowledge of manual front desk procedures
- Leadership experience in a Front Office role
- High work ethic
- Self-initiative
- Independent judgment
- Proven customer service and problem-solving experience
Job Qualifications
- Experience in Front Office
- Accounting management
- Computer experience on a PMS system
- Working knowledge of manual front desk procedures
- Leadership experience in a Front Office role
- Proven customer service experience
- Problem-solving skills
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- Responsible for overall budget approval authority for rooms division departments
- Monitor all room related systems that impact the guest directly to ensure proper procedures are in place and followed
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc, to ensure understanding by hotel operations of procedures that may have potential impact
- Ensure guest reservation policies, standards and procedures are met
- Ensure the effective resolution if any complaints, challenges occur
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- Ensure guest check in/check out procedures are efficiently followed and any issues immediately resolved
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- Understand and apply the applicable Franchise and management’s Standard Operating Procedures
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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