Director of Rooms

Aventura, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

Paid holidays

Job Description

JW Marriott Miami Turnberry Resort & Spa, located in Aventura, Florida, is a renowned luxury resort that provides an exceptional hospitality experience characterized by elegance, comfort, and high-end service. Owned and operated by an independent franchisee, Fontainebleau Development, this property maintains elevated standards that reflect the prestige of the JW Marriott brand while functioning with autonomy over its employment policies and operational methodologies. This resort sets itself apart by delivering memorable experiences through its refined accommodations, outstanding amenities, and a dedicated team committed to guest satisfaction.

The role of Director of Rooms at JW Marriott Miami Turnberry Re... Show More

Job Requirements

Strong leadership presence suitable for luxury environment with positive solution-oriented attitude
Minimum five years progressively responsible management experience in hospitality specifically Rooms Division operations
Demonstrated success in Front Office and Guest Services operations enhancing guest satisfaction
Capable of managing multiple priorities in a fast-paced setting maintaining quality
Excellent verbal and written communication skills with emphasis on active listening empathy and problem-solving
Able to communicate in English, second language a plus
Ability to work varying shifts including weekends and holidays to ensure 24/7 operations
Physically able to stand and walk extended periods
Ability to use computer, telephone and office equipment
Capable of lifting, pulling and pushing up to 50 pounds
Ability to stand, walk, reach and bend throughout shift

Job Qualifications

High school diploma or equivalent or GED
Four years experience in guest services, Front Office, Housekeeping or related area
Or two year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
Two years experience in guest services, Front Office, Housekeeping or related area
Strong leadership presence suitable for luxury environment
Proven success in Front Office and Guest Services operations
Excellent communication skills including active listening and problem-solving
Experience managing multiple priorities in fast-paced environment
Skilled in use of Microsoft Office software
Solid understanding of Rooms Division operations, Front Office systems, housekeeping and guest services protocols

Job Duties

Lead and oversee all operations within the Rooms Division including Front Office, Housekeeping, At Your Service, and Guest Services to deliver exceptional guest experiences
Resolve guest concerns swiftly and efficiently ensuring high levels of satisfaction
Uphold resort standards across all responsibility areas to maintain consistency in service delivery and cleanliness
Recruit, train, and mentor managers and associates in the Rooms Division fostering a culture of excellence and accountability
Maintain confidentiality of guest and resort data ensuring security protocols are followed
Collaborate with other hotel departments for integrated guest experiences acting as liaison
Build rapport with VIP guests and loyalty members managing special requests to drive guest loyalty
Review guest satisfaction surveys and feedback to develop strategies for continuous improvement
Manage payroll, labor costs, scheduling, and departmental budgets ensuring cost-effective operations
Ensure safety and security of guests and staff adhering to health and safety protocols
Initiate continuous improvement programs to elevate guest experience optimize operations and drive revenue

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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