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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $160,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Visa sponsorship
Job Description
Four Seasons Hotels and Resorts is a premier luxury hospitality company known for its exceptional service, elegant accommodations, and commitment to creating memorable guest experiences. With a global presence, Four Seasons stands out in the hospitality industry as a company that values its employees and fosters a supportive, inclusive culture. The organization believes that its greatest asset is its people, who are dedicated to pushing boundaries, continually improving, and treating others with respect and kindness. Employees are empowered to deliver unsurpassed luxury experiences that are infused with genuine care and heart. Four Seasons cultivates a world-class employee experience, recognizing the... Show More
Job Requirements
- College degree required
- 5 to 7 years of experience in luxury hotel/resort operations management positions highly preferred
- Excellent knowledge of all aspects of Rooms Division Operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills
- Ability to operate computer equipment
- Excellent Excel and computer skills
- Solid interpersonal and relationship-building skills
- Ethical approach to business conduct
- Excellent personal presentation
- Ability to multi-task in a high-volume and demanding environment
- US work authorization required unless currently a Four Seasons manager
- Current Four Seasons managers may qualify for L1 visa sponsorship
Job Qualifications
- College degree
- 5 to 7 years of experience in luxury hotel/resort operations management positions highly preferred
- Excellent knowledge of all aspects of Rooms Division Operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills
- Ability to operate computer equipment
- Excellent Excel and computer skills
- Solid interpersonal and relationship-building skills to work with cross-functional teams
- Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
- Excellent personal presentation and interpersonal skills
- Ability to multi-task in a high-volume and demanding environment
Job Duties
- Collaborate with the Executive Leadership Team to set strategic and operational direction
- Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders
- Oversee the selection, training, and evaluation of team members to maintain service excellence
- Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources
- Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations
- Partner with the Commercial Division to execute revenue strategies, including suite upselling
- Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed
- Manage labour and operational costs through effective scheduling, budgeting, and inventory control
- Oversee contracts and outsourced services, ensuring quality and cost-effectiveness
- Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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