You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $74,200.00 - $104,100.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Holiday pay
Employee Discounts
Job Description
Mainsail Lodging & Development is a reputable hospitality company known for its commitment to excellence in hotel management and operations. As a prominent player in the lodging industry, Mainsail prides itself on fostering a culture that values professionalism, guest satisfaction, and operational excellence. The company operates a portfolio of hotels, including affiliations with prestigious brands such as Marriott's Autograph Collection, which emphasizes luxury and elevated guest experiences.
Located in Fort Myers, Florida, Mainsail's properties are guided by core values and operational standards designed to deliver exceptional guest service while maintaining financial performance metrics that satisfy owners and investors. The p... Show More
Located in Fort Myers, Florida, Mainsail's properties are guided by core values and operational standards designed to deliver exceptional guest service while maintaining financial performance metrics that satisfy owners and investors. The p... Show More
Job Requirements
- High school diploma or equivalent
- Minimum five years hospitality experience in rooms leadership
- Strong knowledge of Marriott brand standards or equivalent luxury lifestyle brand experience
- Excellent communication skills
- Ability to work independently and with teams
- Proficiency in Microsoft Office
- Ability to handle stressful and high-pressure situations
- Ability to stand or sit for extended periods
- Ability to travel occasionally
- Flexibility to work long hours
- Valid driver’s license
Job Qualifications
- Experience working in a Marriott International property or with a Marriott franchise/management company
- Bachelor’s degree preferred
- Minimum of 5 years in hospitality-related rooms leadership role
- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to effectively present information to individuals or groups
- Proficiency with Microsoft Office programs
- Knowledge of Marriott systems is a plus
- Equivalent luxury lifestyle brand experience accepted
Job Duties
- Maintain compliance with Mainsail Lodging & Development company core values
- Maintain regular attendance in compliance with company policy
- Maintain high standards of personal appearance and grooming
- Comply with safety and operational standards
- Champion guest satisfaction efforts and monitor feedback
- Review and implement departmental LSOPs
- Prepare team member schedules according to business forecast and payroll budget
- Oversee procurement for rooms division ensuring budget compliance
- Maintain inspection process for guestrooms and public areas
- Manage housekeeping supplies ordering and inventory
- Conduct discipline inventories per company guidelines
- Ensure loss prevention coverage and reporting
- Serve as senior contact for escalated guest issues
- Ensure preventive maintenance processes are in place
- Participate in Manager on Duty coverage
- Motivate, coach, counsel and discipline staff
- Monitor work orders and communicate with Maintenance
- Maintain professional relationships and communication
- Respond to emergencies with appropriate safety protocols
- Manage lost and found procedures
- Ensure timely end of month reporting and payroll submission
- Maximize no-show revenue through accurate billing
- Complete Ten Day Forecast on time
- Coordinate with accounting on financial follow-up
- Operate guest services computer system
- Monitor PBX console operation
- Greet guests according to brand standards
- Ensure proper radio etiquette
- Handle all messages, packages and mail delivery
- Stay informed of current rates, packages, and promotions
- Manage guest laundry handling
- Perform other duties as assigned by General Manager
- Ensure successful hotel performance by increasing revenues and controlling expenses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All