Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
complimentary accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons is recognized globally as a leading luxury hospitality company that prides itself on exceptional service and a commitment to creating memorable experiences for its guests. Powered by a dedicated team of professionals, Four Seasons fosters a culture where employees are inspired to push themselves to new heights and uphold the highest standards of hospitality. With locations around the world, the company is synonymous with quality, elegance, and personalized guest interactions, making it a top choice for travelers seeking luxury accommodations and impeccable service.
At the Four Seasons Houston location, guests experience the perfect blend of urban sophistica... Show More
At the Four Seasons Houston location, guests experience the perfect blend of urban sophistica... Show More
Job Requirements
- Five to seven years of experience in luxury hotel or resort operations management positions
- Excellent knowledge of all aspects of rooms division operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills, ability to operate computer equipment, and excellent excel and computer skills
- Solid interpersonal and relationship-building skills
- Ethical approach in business conduct and ability to serve as a role model
- Excellent personal presentation and interpersonal skills
- Ability to multi-task in a high-volume and demanding environment
Job Qualifications
- Five to seven years experience in luxury hotel or resort operations management
- Excellent knowledge of all aspects of rooms division operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet demands of a 24-hour operation
- Strong organizational skills
- Ability to operate computer equipment including excellent excel and computer skills
- Solid interpersonal and relationship-building skills
- Ethical approach and role model for business conduct
- Excellent personal presentation and interpersonal skills
- Ability to multi-task in a high-volume and demanding environment
Job Duties
- Directly supervises the department heads within front office and housekeeping
- Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
- Interviews and trains staff
- Conducts performance evaluations and disciplines staff when needed
- Resolves customer complaints from all areas of the hotel with professionalism and accommodates special requests
- Develops relationships with return guests, group contacts, and other guests to provide personalized service
- Assures financial goals of the division and hotel are met
- Monitors and controls labor and divisional expenses
- Works closely with reservations, sales, and front office to maximize rate, occupancy, and total revenue
- Assists in preparing business forecasts and annual budgets
- Reviews and monitors staff schedules
- Routinely inspects all areas of responsibility in the Rooms Division
- Maintains close relationships with retail tenants and concessions to meet revenue and expense targets
- Makes suggestions to improve revenue, reduce costs, and increase guest satisfaction
- Ensures Four Seasons service and culture standards are met
- Supports employee development, training, and career growth within the Rooms Division
- Plays an active role in the planning committee for long-range hotel planning
- Takes action on guests' and employees' safety, security, and well-being
- Responds swiftly in hotel emergency or safety situations
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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