Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Weekend Shifts
Benefits
401k Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid vacation
paid sick days
Noble House incentive program
Pet insurance
Cellphone reimbursement
complimentary parking
Life insurance
Special rates at Noble House and Marriott properties for team members
Friends and family
Job Description
River Terrace Inn is a distinguished 114-room boutique hotel perfectly located along the scenic Napa River, close to renowned landmarks such as the Oxbow Public Marketplace, the Culinary Institute of America, and the vibrant downtown Napa. As a premier destination within Wine Country, this hotel combines the charm of a tranquil riverside setting with the sophisticated aesthetic of Napa’s boutique hospitality scene. The inn offers inviting rooms and suites, many featuring calming river views and cozy fireplaces, designed to provide guests with a welcoming, home-like atmosphere after a day of exploring the lush vineyards and cultural attractions of the region.... Show More
Job Requirements
- Ability to lead in a fast-paced, service-oriented environment
- Willingness to work weekends, evening shifts and holidays
- Strong financial acumen and budgeting experience
- Ability to perform each essential duty satisfactorily
- Ability to read, write and verbally communicate effectively
- Ability to diplomatically handle difficult situations and people while maintaining professionalism
- Reasonable accommodations available for individuals with disabilities
Job Qualifications
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum of 5-8 years of progressive hotel operations experience including multi-department leadership
- Experience leading Front Office and Housekeeping operations
- Proven leadership, organizational and problem-solving skills
- Experience with hotel PMS systems such as Lightspeed and operational software including Windows and Excel
- Ability to communicate effectively and professionally with business departments, guests and vendors
- Experience with branded or full-service hotel operations
- Bilingual Spanish speaker a plus
Job Duties
- Oversee daily operations of Front Office, Housekeeping and Laundry
- Ensure consistent delivery of exceptional guest service and resolve guest concerns promptly and professionally
- Maintain and enforce brand standards, service standards and operating procedures
- Monitor room availability, cleanliness and readiness to ensure optimal occupancy and guest satisfaction
- Problem-solve and identify potential risks related to guests, employees and property to prevent financial loss
- Oversee Front Office computer system operations including software maintenance and report generation
- Lead and develop Front Office and Housekeeping teams to promote a positive work environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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