Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational/Professional Development
Referral Bonus Program
Job Description
The Westin Philadelphia is a distinguished flagship hotel located in the heart of downtown Philadelphia. As part of the esteemed HHM Hotels family, The Westin Philadelphia prides itself on delivering exceptional hospitality experiences to guests from around the world. This iconic property offers a blend of classic charm and contemporary amenities, catering to both business and leisure travelers seeking luxury accommodations and personalized service. Known for its commitment to excellence and maintaining the highest standards of guest satisfaction, The Westin Philadelphia is a sought-after destination in the vibrant urban landscape of Philadelphia.
The hotel is currently seeking a highl... Show More
The hotel is currently seeking a highl... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- 5 to 7 years related experience
Job Qualifications
- Associate or Bachelor’s degree preferred
- 5 to 7 years related experience
Job Duties
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor front office financial operations and ensure compliance with accounting controls and procedures
- develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- review, submit for approval, and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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