Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,600.00 - $104,600.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Our establishment is a prestigious hotel dedicated to providing outstanding guest experiences through exceptional service and seamless operations. We pride ourselves on creating a warm, welcoming environment where guests feel valued and comfortable. Known for our impeccable standards and commitment to excellence, we strive to maintain a high level of hospitality that distinguishes us within the competitive hotel industry.
The Director of Rooms position is a vital leadership role responsible for overseeing the critical departments of Front Office, Guest Services, and Housekeeping. This position requires a dynamic, experienced professional capable of managing day-to-day hotel operations with a focus ... Show More
The Director of Rooms position is a vital leadership role responsible for overseeing the critical departments of Front Office, Guest Services, and Housekeeping. This position requires a dynamic, experienced professional capable of managing day-to-day hotel operations with a focus ... Show More
Job Requirements
- college degree
- three years of related experience in hotel operations
- strong verbal and written communication skills
- significant attention to detail
- strong understanding of hotel profitability and budget process
- computer skills required
- construction experience recommended, however, not required
Job Qualifications
- college degree
- three years of related experience in hotel operations
- strong verbal and written communication skills
- significant attention to detail
- strong understanding of hotel profitability and budget process
- computer skills required
- experience with hotel information systems preferred
Job Duties
- work collaboratively with managers and supervisors to continually enhance and advance the hotel's goals and operations
- establish consistent operating procedures and ensure they are consistently followed and that the highest guest service is delivered with each interaction
- ensure the operations staff, supervisors and management are properly trained to standards and establish a productive, positive, and safe work environment
- responsible for the appropriate scheduling of hotel staff to ensure guest needs and meet expected productivity guidelines
- participate in hotel revenue management and sales strategies to include daily business review
- conduct daily stand-up meetings with management/staff to ensure employees are informed
- ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, and linen
- work with the engineering team to ensure that all guest rooms are in good working order and are part of an effective preventative maintenance program
- keep abreast of the competition, local events, and hospitality trends
- maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
- respond to all guest inquiries, reviews, and concerns
- assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- ensure that all employees consistently comply with all fire department safety codes and OSHA guidelines
- responsible for guest service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- show personal control by maintaining a positive attitude, and staying calm and patient in all situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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