Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Inn at Carnall Hall is a renowned hospitality establishment located in Fayetteville, Arkansas. Known for its commitment to exceptional guest experiences and maintaining high standards in service and accommodations, this hotel embodies the essence of quality and community engagement. The hotel prides itself on blending comfort with sophisticated service, catering to both leisure and business travelers with equal dedication. Its prime location and well-maintained facilities make it a preferred choice for visitors seeking a welcoming and memorable stay in the heart of Fayetteville. The Inn at Carnall Hall is also recognized for its involvement in local events and its emphasis... Show More
Job Requirements
- College degree
- Three years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Strong understanding of hotel profitability and budget process
- Computer skills required with experience in Hotel information systems preferred
- Construction experience recommended but not required
Job Qualifications
- College degree
- Three years of related experience in hotel operations
- Strong verbal and written communication skills
- Significant attention to detail
- Strong understanding of hotel profitability and budget process
- Computer skills with experience in Hotel information systems preferred
- Commitment to service excellence
- Ability to lead and motivate a diverse team
Job Duties
- Work collaboratively with managers and supervisors to continually enhance and advance the hotels goals and operations
- Establish consistent operating procedures and ensure they are consistently followed and that the highest guest service is delivered with each interaction
- Ensure the operations staff, supervisors and management are properly trained to standards and establish a productive, positive, and safe work environment
- Responsible for the appropriate scheduling of hotel staff to ensure guest needs and meet expected productivity guidelines
- Participate in Hotel revenue management and sales strategies to include daily business review
- Conduct daily stand-up meetings with management/staff to ensure employees are informed
- Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
- Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, and linen
- Work with the engineering team to ensure that all guest rooms are in good working order and are part of an effective preventative maintenance program
- Keep abreast of the competition, local events, and hospitality trends
- Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
- Respond to all guest inquiries, reviews, and concerns
- Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
- Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
- Responsible for guest service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
- Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
- Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
- Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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