Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company Match 401K Plan
Complimentary stays at Four Seasons worldwide
Complimentary meals in café
Employee assistance program
Investment in wellbeing
Life insurance
Complimentary on-site parking
training programs
Tuition Reimbursement
growth opportunities
development opportunities
Job Description
Four Seasons Hotels and Resorts is an internationally acclaimed luxury hospitality company known for its exceptional service, elegant accommodations, and commitment to creating memorable experiences for guests worldwide. Established with a passion for excellence, Four Seasons has grown to become a leader in the global hotel industry, recognized for blending genuine hospitality with first-class amenities and a rich culture of respect and kindness. Dedicated to its people, Four Seasons cultivates an inclusive and nurturing work environment where individuals are encouraged to grow both personally and professionally, reflecting the organization's core belief that the best guest experiences stem from satisfied and... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field preferred
- Five to seven years of luxury hotel or resort management experience
- Experience managing multiple departments within hotel operations
- Strong leadership skills with ability to discipline staff when necessary
- Ability to resolve guest complaints effectively
- Knowledge of budgeting and financial management
- Flexibility to work in a 24-hour operation
- Proficient computer skills including Microsoft Office suite
- Excellent interpersonal and communication skills
- Strong organizational and multitasking capabilities
- Commitment to ethical business conduct
- Ability to maintain high standards of personal presentation
Job Qualifications
- Five to seven years of experience in luxury hotel or resort operations management
- Excellent knowledge of all aspects of rooms division operations
- Proven leadership and interpersonal skills
- Strong guest service and problem-resolution skills
- Ability to manage a 24-hour operational environment
- Proficiency in computer applications including Excel
- Strong organizational and multitasking abilities
- Ethical approach to business conduct and role modeling
- Excellent personal presentation and communication skills
- Ability to build strong cross-functional relationships
Job Duties
- Supervise department heads across multiple rooms division departments including front desk, housekeeping, and spa
- Ensure effective communication and follow-up on guest and employee requests, complaints, and hotel initiatives
- Resolve guest complaints with professionalism and personalized service
- Manage financial goals for the rooms division including budgeting, labor control, and expense monitoring
- Collaborate with reservations, sales, and front office teams to maximize occupancy, rate, and revenue
- Monitor staff schedules and activities to ensure standards are met and staff are supported
- Maintain relationships with retail tenants and concessions to optimize revenue and guest satisfaction
- Support and implement Four Seasons service standards and programs that encourage employee development
- Respond promptly to guest and employee safety, security, and emergency situations
- Participate actively in long-range planning and committee initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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