Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $145,000.00 - $150,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company Match 401K Plan
Complimentary stays
Complimentary Meals
Laundered Employee Uniform
Employee assistance program
Life insurance
on-site parking
growth opportunities
development opportunities
Job Description
About Four Seasons:
Four Seasons Hotels and Resorts is a globally recognized name in the luxury hospitality industry, known for providing unparalleled service and creating memorable experiences for guests around the world. The company is powered by its dedicated people, a collective of motivated individuals who strive for excellence, push boundaries, and treat each other with respect and kindness. Four Seasons is committed to delivering luxury with a genuine heart, evident in their high standards of guest service and their world-class company culture that nurtures employee growth and development.
At Four Seasons, the philosophy is centered around personal connectio... Show More
At Four Seasons, the philosophy is centered around personal connectio... Show More
Job Requirements
- College degree preferred
- Five to seven years of experience in luxury hotel/resort operations management positions
- Successful candidate must possess legal work authorization in the United States
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills and computer proficiency
- Excellent guest service and problem-resolution skills
- Strong leadership and interpersonal skills
Job Qualifications
- College degree preferred
- Five to seven years of experience in luxury hotel/resort operations management positions
- Excellent knowledge of all aspects of Rooms Division operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills, ability to operate computer equipment, and excellent Excel and computer skills
- Solid interpersonal and relationship-building skills to work with cross-functional teams
- Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
- Excellent personal presentation and interpersonal skills
- Ability to multi-task in a high-volume and demanding environment
- Successful candidate must possess legal work authorization in the United States
Job Duties
- Provide strategic and hands-on leadership to all Rooms Division departments
- Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism
- Ensure that all guest interactions are handled with the highest level of care, service, and personalization
- Collaborate across departments to enhance the guest experience and ensure seamless operations
- Personally engage with guests, respond to feedback and lead service recovery initiatives
- Lead the division’s recruitment, performance management, scheduling, and training
- Oversee quality assurance standards (e.g., LQA, Qualtrics), implementing corrective action plans where needed
- Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives
- Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making
- Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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