Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan
Job Description
The Westin Cleveland is a premier hotel located in the vibrant downtown area of Cleveland, Ohio. This prestigious property boasts 484 elegantly appointed rooms and is conveniently situated near major city attractions including the Rock and Roll Hall of Fame, the Great Lakes Science Center, and the Cleveland Convention Center. Sports enthusiasts will appreciate the close proximity to Huntington Bank Field and Rocket Mortgage Field House Arena, both just less than a mile away. The hotel’s sophisticated ambiance is further enhanced by the dynamic works of local artists that decorate the lobby, offering guests a refined and culturally rich experience.<... Show More
Job Requirements
- Minimum 3-5 years of management experience
- experience in rooms and food and beverage operations preferred
- computer literacy
- financial management skills
- knowledge of hotel operations including marketing, security, personnel, business plans, repairs, and budget forecasting
- strong problem-solving skills
- effective communication abilities
- ability to work regular hours and comply with attendance rules
- ability to resolve conflicts
- leadership and team management capabilities
Job Qualifications
- Minimum 3-5 years of management experience, preferably in both rooms and food and beverage
- computer literacy and financial management required
- knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- able to resolve guest, supervisor, and associate conflicts
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences
Job Duties
- Ensure complete guest satisfaction by implementing immediate action when required for the service execution and support the team to deliver excellence
- lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan
- plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings
- ensure compliance of brand standard operating procedures and policies
- develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts
- develop and implement controls for expense management
- ensure staff is utilizing labor management tools to schedule and control labor costs
- interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members
- as a member of the Executive Committee for the property, help create and execute the financial objectives of the hotel
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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