Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Room night stays
Employee Meals
Uniform care
Medical Coverage
dental coverage
vision coverage
Paid Time Off
Paid holidays
401K Matching
Parental leave
growth opportunities
Job Description
Four Seasons is a globally renowned luxury hospitality company committed to delivering exceptional experiences to guests around the world. Powered by its dedicated team members, Four Seasons believes that the foundation of its success lies in fostering a world-class employee experience and a company culture built on respect, growth, and genuine care. This hospitality leader emphasizes treating others as one would like to be treated, creating lasting impressions of warmth and professionalism for everyone who interacts with the brand. The company strives to connect deeply with its guests, residents, partners, and employees alike, ensuring that every interaction embodies luxury with... Show More
Job Requirements
- Three to five years' previous experience in hospitality operations management positions
- Excellent knowledge of all aspect of rooms division operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Solid interpersonal and relationship-building skills to work with cross-functional teams
- Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Job Qualifications
- Three to five years' experience in hospitality operations management positions
- Excellent knowledge of all aspects of rooms division operations
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution abilities
- Solid interpersonal and relationship-building skills to work with cross-functional teams
- Ethical approach to influence outcomes and serve as a role model demonstrating business conduct and ethical principles
Job Duties
- Directly supervises the department heads in front desk, concierge, housekeeping, laundry, guest relations, and guest services
- Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
- Interviews and trains the staff, conducts performance evaluations, and disciplines staff when needed
- Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assures that the financial goals of the division and the hotel are being met by monitoring and controlling labor and divisional expenses
- Works closely with reservations, sales, and the front office to maximize rate, occupancy, and total revenue
- Reviews and monitors staff schedules in all rooms division departments and inspects all areas of responsibility in the rooms division
- Assures that four seasons service and culture standards are being met and supports employee development and career growth programs
- Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters and responds swiftly in any hotel emergency or safety situation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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