Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This job opportunity is offered by a prestigious resort known for delivering exceptional guest experiences and maintaining high standards in hospitality and operations management. The resort caters to a diverse clientele seeking excellence in accommodation, services, and leisure activities. Situated in a prime location, the resort emphasizes the importance of guest satisfaction, operational efficiency, and a strong, service-oriented culture. With a robust management team and comprehensive facilities spanning multiple departments, the resort strives to maintain its reputation as a leader in the hospitality industry through strategic planning, innovation, and dedication to quality.
The role of Resort Operations Manager i... Show More
The role of Resort Operations Manager i... Show More
Job Requirements
- Bachelor's degree in management, recreation, hospitality, or related field
- Minimum 5 years of experience in a related role
- Ability to read and write
- Must be at least 18 years old
- Valid driver's license required
Job Qualifications
- Excellent revenue management skills including experience with budgets, P&L's and forecasting
- Highly focused with excellent communication skills
- Motivated and professional in appearance and presentation
- Extensive computer knowledge including HR/Payroll systems, JD Edwards, MS Office, PMS, CRM, Excel, Word, hotel key and POS systems
- 5+ years of relevant experience
- Ability to read and write effectively
- Minimum age of 18 years
- Valid driver's license
- Bachelor's degree in management, recreation, hospitality, or related field
Job Duties
- Oversee the operations functions of the hotel including resort maintenance, housekeeping, front office, and events
- Ensure full compliance of operating controls, SOPs, policies, procedures and service standards
- Lead key property projects including capital improvement and refurbishment efforts
- Handle guest and employee complaints and oversee service recovery procedures
- Provide effective leadership and communication with staff, customers, vendors, and local authorities
- Manage annual operating, capital, and revenue budgets including procurement, labor forecasting and financial reporting
- Directly oversee human resource activities including hiring, training, scheduling, payroll approvals, and compliance
- Monitor and respond to guest reviews across multiple platforms ensuring prompt and satisfactory resolutions
- Maintain community relations and partnerships with local vendors and business groups
- Develop and implement policies, procedures, training manuals, and administrative reporting
- Conduct audits on financial deposits, cash handling, and credit card policies to ensure compliance
- Monitor daily administrative functions and set monthly and annual KPI goals for departments and agents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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