Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
Accrued vacation
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee rates at all Springboard Hospitality hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a distinguished third-party hotel management company with over 30 years of experience specializing in transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. The company's portfolio represents some of the most vibrant, diverse, and innovative properties in the hospitality industry. Known for its steadfast commitment to exceeding expectations, Springboard Hospitality brings together a diverse group of individuals including independent innovators, storytellers, tech entrepreneurs, free-thinkers, and community leaders. At its core, Springboard Hospitality is dedicated to enhancing the traveler's journey by fostering authentic human connections, encouraging exploration and discovery, and... Show More
Job Requirements
- 4 year college degree preferred
- 3+ years previous experience as a Director of Front Office
- Advanced knowledge of Microsoft Office
- Experience with Opera Cloud and Optii preferred
- Strong communication skills in English
- Ability to work under minimal supervision
- Typing speed of 45 wpm
- Ability to multi-task in a fast-paced environment
- Knowledge of safety and security procedures
- Ability to handle confidential information
- Willingness to travel as needed
- Ability to work Monday - Friday 8am - 5pm PST, with occasional weekend or holiday hours
- Service oriented with excellent customer service and sales skills
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed and accuracy
- Ability to understand and work with basic financial information and solve arithmetic problems
Job Qualifications
- 3+ years’ previous experience as a Director of Front Office
- Advanced knowledge of computer software including Microsoft Office, Outlook, Opera Cloud, Optii, and web analytics tools preferred
- 4 year college degree preferred, specializing in hotel management, business administration or equivalent experience required
- Demonstrate working knowledge of all property safety and security procedures
- Service oriented with excellent customer service and sales skills
- Effective communication skills in English, both written and verbal
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed and accuracy
- Team player with ability to work under minimal supervision
- Ability to multi-task in a fast-paced work environment
- Ability to understand and work with basic financial information and solve basic arithmetic problems
- Typing speed of 45 wpm with ability to input data and access information on the computer
- Proficient working knowledge of Microsoft Office and Opera preferred
- Ability to exercise confidentiality and discretion
Job Duties
- Ensure the efficient and effective operation of the Front Office and Housekeeping departments
- Direct and coordinate the Rooms Division to meet the daily needs of the hotel, including staffing, forecasting, controlling, and supervision
- Support the development and long-term strategic planning of the Rooms Division at the property level
- Develop departmental objectives, budgets, policies, procedures, and strategies for existing and new roles
- Actively lead, coach, develop and encourage high performance from all team members during daily operations
- Identify new and innovative strategic opportunities to fit the changing business needs and property strategic priorities
- Assist the General Manager with monitoring the performance of the hotel through analysis of guest satisfaction systems and financial reports
- Support management teams in resolving guest feedback regarding the Rooms Division
- Oversee the recruitment and training of new team members
- Utilize a continuous improvement approach to identify development opportunities
- Monitor all front office financial operations, including group billing, verifying rates/discount, daily sales reconciliation, and room inventory controls
- Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
- Establish cost improvement objectives and implement action plans
- Implement inventory standards and procedures to consistently conduct an accurate inventory
- Perform daily room and property inspections
- Understand the government regulations affecting hotel operations, ensuring compliance
- Ensure proper safety practices of employees and guests
- Create an operating environment that assures consistent guest satisfaction
- Maintain product and service quality standards by conducting ongoing evaluations and investigating service issues
- Assist the General Manager and Director of Sales with marketing, sales, and operational activities
- Oversee hotel operations in the absence of the General Manager
- Attend relevant meetings including monthly financial reviews
- Ensure thorough communications and follow-up on problems, guest or employee requests, and hotel initiatives
- Interview, train, evaluate, and discipline staff
- Review and monitor staff schedules in all Rooms Division departments
- Routinely inspect all areas of responsibility
- Resolve customer complaints with professionalism
- Develop relationships with guests to provide personalized service
- Assure financial goals are met
- Monitor and control labor and divisional expenses
- Work closely with Reservations, Sales, Housekeeping, and Front Office to maximize rate, occupancy, and total revenue
- Ensure safety, satisfaction, and well-being of guests and employees
- Work harmoniously and professionally with coworkers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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