Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $155,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Learning and Development Programs
MOstay complimentary nights
Job Description
Mandarin Oriental, New York is part of the prestigious Mandarin Oriental Hotel Group, renowned globally for its luxurious hotels, resorts, and residences situated in prime locations across the world. The Group is celebrated for delivering legendary service inspired by Asian heritage while ensuring each property epitomizes the pinnacle of modern luxury experiences. Mandarin Oriental, New York, epitomizes this excellence with its unique blend of contemporary design infused with stylish oriental elements. This luxury hotel boasts 244 elegant guestrooms and suites, each offering breathtaking views of Manhattan and the iconic Central Park. Guests enjoy an array of upscale amenities, including the... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum 3-5 years of experience in a department head role within the rooms division
- Proven leadership and team management skills
- Strong knowledge of front office and housekeeping operations
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Exceptional verbal and written communication skills
- Demonstrated problem-solving capabilities
- Ability to work collaboratively and foster a positive work environment
- High level of stamina, agility, and flexibility
- Professional demeanor with ability to maintain confidentiality
Job Qualifications
- A minimum of 3-5 years in department head position in the rooms department, ideally at a luxury property
- Must possess excellent knowledge of both housekeeping and front office
- Must possess ability to coordinate with multiple tasks
- Must possess ability to develop managers and line level colleagues
- Computer literacy to include: Microsoft Word, Excel, PowerPoint, Microsoft Outlook, etc.
- Excellent communication skills both written/verbal
- Problem solver
- Requires high levels of interaction with all members of staff
- Exchanging ideas, information and opinions with others to drive corporate and property level initiatives and arrive jointly at decisions, conclusions and solutions
- Possess high degree of stamina, agility and flexibility
- Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality
Job Duties
- Support company's philosophy and company's culture using Pillars of Legendary Quality Experiences daily to ensure guest satisfaction and the achievement of our mission statement
- Support company's philosophy and company's culture using Departmental Legendary Quality Experiences daily to ensure guest satisfaction and the achievement of our mission statement
- Ensuring total compliance and communication with relevant departments on corporate driven initiatives and goals
- Prioritize guidance and inspiration on property specific initiatives, projects, and goals by effectively communicating and monitoring progress with the prospective department
- Provide leadership, support, and prioritize developmental progression of management and line level colleagues
- Provide coaching and counselling when needed to all Rooms Division Managers
- Ensures FOH and BOH (Housekeeping, Laundry/Valet) Managers are performing their job tasks to the appropriate level of service
- Responsible for planning, monitoring, and meeting all financial and qualitative objectives for the Rooms Division
- Actively involved in the capital expense planning of the Rooms Division
- Work with the Director of Finance to ensure that all monthly expenses, including payroll are accurate and reported timely for month end
- Attend all weekly EXCO meetings
- Interviewing, hiring, and terminating FOH and BOH Rooms Division Colleagues
- Preparing and administering annual colleague reviews and evaluations for direct reports and making sure that Rooms Division reviews are completed on time
- Work with L&D to ensure that departmental training standards/expectations are in place for all Rooms Division departments
- Assemble weekly schedules for managerial colleagues to ensure that departments are properly covered based on forecasted business volumes
- Must respond as the Hotel Duty Manager with security for any emergency situation including but not limited to: fire alarm, employee injury, guest injury, employee conflict with another employee, employee conflict with a guest, guest conflict with another guest, intoxicated/rowdy guests or colleagues, any business continuity plan scenario as per MOHG guidelines
- Assist FOH and BOH operational departments (Front Office, Guest Relations, Housekeeping, Laundry) areas when needed
- Act as a Manager on Duty for any department needing assistance
- Communicate all guest concerns to the appropriate department for follow-up
- Ensure proper handling of all guest complaints are expeditiously completed with a resolution
- Monitor and have knowledge of the rooms inventory and available rooms for arrivals and walk-in guests
- Ensure guest profile information is acted upon proactively to ensure the guest is thoroughly delighted
- Monitor the condition and cleanliness of the public spaces and accommodations of the hotel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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