Director of Rooms

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $140,000.00 - $155,000.00

Work Schedule

Standard Hours

On-call

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k plan

bonus eligible

Paid Time Off

Learning and Development Programs

Job Description

Mandarin Oriental New York is a prestigious luxury hotel renowned for offering an exceptional blend of contemporary design and stylish oriental flair. Situated in one of the most coveted locations in Manhattan, the hotel features 244 elegant guestrooms and suites that provide breathtaking views of the city and Central Park, positioning it as a prime destination for discerning travelers seeking world-class hospitality. Mandarin Oriental Hotel Group, the award-winning owner and operator of this location, is globally recognized for its dedication to legendary service inspired by Asian heritage while pioneering luxurious experiences in prime destinations worldwide. The hotel boasts an array... Show More

Job Requirements

Minimum 3 to 5 years experience in a department head position in the rooms department
Experience ideally in a luxury hotel property
Excellent knowledge of housekeeping and front office operations
Ability to coordinate multiple tasks efficiently
Proven capability to develop management and line level employees
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Strong written and verbal communication skills
Effective problem-solving abilities
Ability to engage and interact with all staff levels
High physical stamina, agility, and flexibility
Able to maintain professionalism and confidentiality

Job Qualifications

A minimum of 3-5 years in department head position in the rooms department, ideally at a luxury property
Excellent knowledge of both housekeeping and front office
Ability to coordinate multiple tasks effectively
Demonstrated ability to develop managers and line level colleagues
Computer literacy including Microsoft Word, Excel, PowerPoint, and Outlook
Excellent communication skills both written and verbal
Strong problem solver
High level of staff interaction capable of exchanging ideas and driving initiatives collaboratively
High degree of stamina, agility, and flexibility
Present with an uplifting personality and maintain a high degree of confidentiality

Job Duties

Support company's philosophy and culture using Pillars of Legendary Quality Experiences daily to ensure guest satisfaction and achievement of mission statement
Support company's philosophy and culture using Departmental Legendary Quality Experiences daily to ensure guest satisfaction and achievement of mission statement
Ensure total compliance and communication with relevant departments on corporate driven initiatives and goals
Prioritize guidance and inspiration on property specific initiatives, projects, and goals by effectively communicating and monitoring progress with the prospective department
Provide leadership, support, and prioritize developmental progression of management and line level colleagues
Provide coaching and counselling when needed to all Rooms Division Managers
Ensure FOH and BOH (Housekeeping, Laundry/Valet) Managers perform their job tasks to the appropriate level of service
Plan, monitor, and meet all financial and qualitative objectives for the Rooms Division
Actively participate in capital expense planning of the Rooms Division
Work with the Director of Finance to ensure that all monthly expenses, including payroll, are accurate and reported timely for month end
Attend all weekly EXCO meetings
Interview, hire, and terminate FOH and BOH Rooms Division colleagues
Prepare and administer annual colleague reviews and evaluations for direct reports ensuring timely completion
Collaborate with Learning & Development to ensure departmental training standards and expectations are in place
Assemble weekly schedules for managerial colleagues to ensure departments are properly covered based on forecasted business volumes
Respond as the Hotel Duty Manager for emergency situations such as fire alarm, employee or guest injury, conflicts between employees or guests, intoxicated/rowdy guests or colleagues, and any business continuity plan scenarios
Assist FOH and BOH operational departments when needed
Act as Manager on Duty for any department needing assistance
Communicate all guest concerns to appropriate departments for follow-up
Ensure proper handling and resolution of guest complaints
Monitor and manage the room inventory and availability for arrivals and walk-in guests
Ensure proactive use of guest profile information to enhance guest delight
Monitor the condition and cleanliness of public spaces and guest accommodations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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