Director of Rooms

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

Westmont Hospitality Group is a leading hospitality management company known for operating a broad portfolio of hotels and resorts with a focus on delivering exceptional guest experiences through strong leadership and operational excellence. The company emphasizes a culture of integrity, quality service, and innovation in hospitality management. They have extensive experience managing full-service hotels across the United States and are recognized for fostering dynamic working environments that promote growth and development among their team members.

Embassy Suites by Hilton Tampa Airport Westshore is a prominent full-service hotel situated near Tampa International Airport, offering upscale accommodations and comprehensive amenities to... Show More

Job Requirements

Bachelor’s degree or equivalent work experience in hotel management
minimum of three years experience as a director in front office and housekeeping operations
proven managerial and leadership skills
strong problem-solving and communication skills
experience with hotel property management systems and Microsoft Office
ability to handle guest complaints calmly and effectively
bilingual English and Spanish preferred
ability to lift up to 50 pounds occasionally
capability to walk, stand, sit, bend, and reach as required
willingness to work varied shifts including nights and weekends

Job Qualifications

Bachelor’s degree or related work experience in front office and housekeeping management
minimum of three years of director-level experience in hotel operations
proven managerial skills including decision-making, negotiation, and project coordination
strong customer service orientation
confident leadership and conflict-resolution abilities
follow-up and follow-through competence
experience with hotel property management systems and Microsoft Office
effective verbal and written communication skills
bilingual English and Spanish highly preferred
prior Hilton and full-service hotel experience highly preferred

Job Duties

Implement and manage front office operations including front desk, housekeeping, guest services, and night audit
process goal communication, staff improvement, and compliance with hotel standards
field guest complaints, investigate thoroughly, and negotiate effective solutions
supervise budgeting, forecasting, training, motivating, and staffing of rooms and housekeeping departments
prepare and review department expenses, monitor security and manager on duty logs, and coordinate policy enforcement
work closely with general manager to establish day-to-day operational policies ensuring profitability and consistency
plan, organize, and participate in various hotel meetings such as staff, front office, and executive committee meetings
ensure sanitation and cleanliness adhering to Hilton Clean Stay, OSHA, and CDC requirements
handle guest concerns promptly and maintain accuracy in guest interaction logs
ensure compliance with accounting procedures and conduct timely inventories
conduct one-on-one meetings with direct reports to support development
maintain open communication channels across all organizational levels
aid in establishing positive relationships with hotel corporation and property owners
ensure required licenses, permits, contracts, and reports are in proper order
survey hotel property daily for needed improvements
proactively identify and develop talent, manage hiring processes, and support training and disciplinary procedures
maintain team member recognition programs and foster team collaboration
manage safety and security operations

Director of Rooms

Job Overview

Employment Type

Work Schedule

Benefits

Job Description

Job Requirements

Job Qualifications

Job Duties

Job Qualifications

Experience

Job Location