Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Vision Insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management, LLC is a recognized leader in the hospitality management industry known for its commitment to excellence and innovation. We specialize in managing premier hotels and resorts, providing exceptional guest experiences and advancing the careers of hospitality professionals. Our dedication to high standards, strategic planning, and creating a positive work environment has earned us a remarkable reputation in the field. We are committed to fostering diversity and inclusion in the workplace and providing career growth opportunities for our team members. We offer competitive employment benefits, including comprehensive health plans, retirement savings options, and employee discounts, making us an... Show More
Job Requirements
- High school or equivalent education
- Bachelor’s degree preferred
- Four to six years of experience in Front Office, Housekeeping, Guest Services
- Minimum four years in a room division management role
- Ability to work varying shifts, including weekends and holidays
- Strong verbal and written communication skills
- Supervisory and leadership ability
- Basic computer proficiency
- Knowledge of employment laws and regulations
- Ability to handle complex problem solving and decision making
- Ability to maintain punctual and consistent attendance
- Compliance with company policies and regulations
Job Qualifications
- High school or equivalent education required
- Bachelor’s Degree preferred
- Four to six years experience in Front Office, Housekeeping, Guest Services
- At least four years in room division management roles such as Front Office Manager or Director of Housekeeping
- Strong supervisory and management skills
- Proficient communication skills, both verbal and written
- Basic computer skills and budgetary analysis capabilities
- Advanced knowledge of rooms division principles and hospitality management
- Knowledge of relevant federal, state and local laws governing employment and labor relations
- Ability to negotiate and influence others
- Ability to analyze and interpret complex information to develop new approaches
- Ability to make decisions with limited guidance
Job Duties
- Manage the human resources in the rooms division to attract, retain and motivate the employees
- Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate as appropriate
- Implement company programs and manage operations consistent with laws, brand standards and company policies to ensure quality and customer satisfaction
- Resolve customer complaints to maintain high satisfaction and quality
- Establish and implement procedures to ensure prompt, professional attention and personal recognition for guests
- Assist in managing hotel revenue through utilization of company systems and business processes
- Review and approve or deny discount and rebate requests
- Conduct routine inspections of front office public areas, guest rooms and corridors
- Develop and implement action plans for deficiencies
- Analyze guest satisfaction data and implement plans to meet goals
- Achieve budgeted revenues, control labor and expenses to maximize profitability
- Participate in budget and financial planning
- Prepare and submit statistical, performance, and forecast reports
- Maintain procedures for security of monies, credit, financial transactions, guest security, and inventory control
- Authorize requisitions for business supplies
- Communicate information related to VIP and special guest needs
- Ensure training and procedures for PBX during emergencies
- Promote teamwork and quality service through communication and coordination
- Serve as manager on duty as required
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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