Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry, known for its exceptional management of premier hotel properties. With a proven track record of success and innovation, they offer a dynamic and enriching work environment that attracts industry experts and forward-thinking professionals committed to excellence. Driftwood manages some of the most recognized hotel brands and takes pride in delivering superior guest experiences, fostering career growth, and creating opportunities for personal and professional development across the hospitality sector.
This position is designed for a highly motivated and experienced professional who will oversee the rooms division of a hotel ... Show More
This position is designed for a highly motivated and experienced professional who will oversee the rooms division of a hotel ... Show More
Job Requirements
- Must be able to work varying shifts including weekends and holidays
- Must possess supervisory and management skills
- Strong communication skills both verbal and written
- Must have experience in hotel room division management
- Ability to analyze budgets and control costs
- Knowledge of employment laws and safety regulations
- Ability to lead and motivate teams
- Must comply with hotel rules and regulations
- Regular attendance is essential
- High school diploma or equivalent education required
- Experience with customer complaint resolution
- Ability to manage multiple departments and operations
- Must maintain security protocols
- Ability to perform under minimal supervision
- Must be able to communicate in the primary workplace language
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Four to six years’ experience in Front Office, Housekeeping, or Guest Services
- At least four years in room division management roles such as Front Office Manager or Director of Housekeeping
- Strong supervisory and management skills
- Excellent verbal and written communication abilities
- Basic computer and math skills with budget analysis capability
- Advanced knowledge of hospitality management principles and practices
- Ability to study and interpret complex data and regulations
- Knowledge of federal, state, and local employment and civil rights laws
- Ability to make sound decisions with general policies
- Strong negotiation and customer service skills
Job Duties
- Manage the human resources in the rooms division to attract, retain and motivate employees
- Hire, train, develop, empower, coach and counsel employees
- Conduct performance and salary reviews
- Resolve employee and customer problems
- Implement company programs and ensure compliance with laws, brand standards, and company policies
- Resolve customer complaints to maintain high satisfaction
- Establish guest service procedures for prompt, professional attention and recognition
- Manage hotel revenue maximization through systems and processes
- Schedule and conduct inspections of front office and guest areas
- Develop action plans to correct deficiencies
- Analyze guest satisfaction data and implement improvements
- Achieve budgeted revenues and control costs
- Prepare departmental operating budgets and financial plans
- Maintain security procedures for financial transactions and guest security
- Authorize purchase requisitions for supplies
- Communicate VIP arrivals and special guest needs
- Ensure emergency communication procedures and relationships with local emergency services
- Promote teamwork across departments
- Serve as manager on duty when required
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: