Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
Job Description
This role is part of a luxury hotel’s Rooms Division, a critical department responsible for ensuring the seamless operation of several key guest service areas including Front Office, Concierge, Guest Services, and Housekeeping. The establishment is a well-regarded luxury hotel that prides itself on providing exceptional guest experiences through highly effective management and operational excellence. With a focus on exceptional service standards, the hotel seeks to maintain a reputation for guest satisfaction while achieving strong financial outcomes. This comprehensive position is permanent and involves supervisory duties over multiple teams to guarantee smooth daily operations and high service quality in rooms-related... Show More
Job Requirements
- Physical demands
- while performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
- the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
- position may require reaching with hands and arms
- communication
- ability to effectively communicate, both verbally and written, effectively with guests, vendors and co-workers
- must read, write and speak the English language fluently
- computer skills
- strong Microsoft Office skills, Power Point and Excel
Job Qualifications
- Five to seven years progressive Rooms Division management experience in a luxury hotel
- four-year degree in hospitality or other business related field
- qualifications must include P&L understanding, good leadership, and people skills
- ability to develop and maintain effective operating and control processes to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- able to work well with a company that believes in strong guest satisfaction and equal emphasis on financial goals
- effective management, leadership, organizational and communication skills
- ability to work flexible schedule to include evening, weekends and holidays
- must have skills in inventory control and labor cost control
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- works closely with Front Office and Housekeeping staff to ensure daily operational needs are met
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
- verifies that the team has the capabilities to meet expectations
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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