Director of Rooms

Simi Valley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $135,000.00 - $150,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company match 401K

Complimentary stays

Complimentary Meals

Laundered Employee Uniform

Employee assistance program

Investment in wellbeing

Life insurance

complimentary parking

training programs

Tuition Reimbursement

growth opportunities

development opportunities

Job Description

Four Seasons Hotels and Resorts is a distinguished global luxury hospitality company renowned for its commitment to exceptional service and memorable experiences. Founded in 1960, the company has grown to represent the gold standard in luxury accommodations, combining elegance, comfort, and impeccable service to create unforgettable stays for guests. With a presence in major cities and exotic locations worldwide, Four Seasons caters to a discerning clientele seeking sophistication and personalized service. The ethos of Four Seasons is centered around its people, who are passionate about delivering unsurpassed hospitality, ensuring each guest feels valued and cared for throughout their stay.
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Job Requirements

College degree preferred
Five to seven years of experience in luxury hotel or resort operations management positions
Excellent knowledge of all aspects of rooms division operations
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet the demands of a 24-hour operation
Strong organizational skills
Ability to operate computer equipment
Excellent Excel and computer skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Applies ethical approach to influence outcomes and serves as a role model by demonstrating appropriate business conduct and ethical principles
Excellent personal presentation and interpersonal skills
Valid driver’s license required and clean driving record
Ability to multi-task in a high-volume and demanding environment
Legal work authorization in the United States required

Job Qualifications

College degree preferred
Five to seven years of experience in luxury hotel or resort operations management positions
Excellent knowledge of all aspects of Rooms Division operations
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet demands of a 24-hour operation
Strong organizational skills and ability to operate computer equipment
Excellent Excel and computer skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Applies ethical approach to influence outcomes and serves as role model demonstrating appropriate business conduct and ethical principles
Excellent personal presentation and interpersonal skills
Valid driver’s license required and clean driving record
Ability to multi-task in high-volume and demanding environment
Possesses legal work authorization in the United States

Job Duties

Directly supervises department heads ensuring thorough communications and follow-up on guest or employee requests and hotel initiatives
Interviews and trains staff and conducts performance evaluations and disciplines staff when needed
Resolves customer complaints handling all guest interactions with highest level of hospitality and professionalism accommodating special requests
Assures financial goals of the division and the hotel are met monitors and controls labor and divisional expenses works closely with Reservations Sales and Front Office to maximize rate occupancy and total revenue assists in preparing business forecasts prepares annual budget for the division
Reviews and monitors staff schedules in all Rooms Division departments monitors activities to ensure standards are met staff is supported and guest needs are met routinely inspects all areas of responsibility in Rooms Division
Maintains close relationships with retail tenants and concessions to meet revenue and expense targets makes suggestions to improve revenue reduce cost and increase guest satisfaction
Ensures Four Seasons service and culture standards are met manages in accordance with Four Seasons mission and philosophy supports programs and initiatives that encourage employee development training and career growth within Rooms Division plays an active role in planning committee and long-range planning for hotel
Takes action in all hotel guests and employees safety security satisfaction and well-being matters responds swiftly and effectively in any hotel emergency or safety situation

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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