Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Free downtown assigned cage parking
Associate Cafeteria with Daily Complementary Hot Meals
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
telemedicine
short term disability
long term disability
401(k) match
Pre-tax health savings account
Flexible spending account
Exclusive Travel Discounts
Tuition Reimbursement
Adoption services aid
Pet insurance
legal services
Paid Time Off
friends and family discounts
development opportunities
Discounted E-Cornell courses
leadership development programs
diversity and inclusion programs
Internal reward program
Work/Life Balance
Job Description
The Omni Frisco Hotel at The Star stands as a premier luxury hotel and social epicenter located in the vibrant city of Frisco, Texas. More than just the official hotel of the Dallas Cowboys, it serves as a dynamic hub for exceptional food, exciting nightlife, and memorable social gatherings. This 16-story landmark boasts 300 finely appointed guest rooms and suites, designed with both comfort and style in mind. The hotel also offers an impressive 24,000 square feet of flexible meeting space, including grand and junior ballrooms, intimate meeting areas, and a sophisticated elevated pool deck. These versatile venues make the... Show More
Job Requirements
- Bachelor's degree or foreign equivalency preferred
- Minimum two years of experience managing all aspects of Rooms Division in a 4-diamond property
- Proficiency in Microsoft Office Suite
- Strong leadership and communication skills
- Ability to maintain professional interactions with associates, guests, and clients
- Detail-oriented
- Highly service-oriented
- Experience preferred in forecasting, scheduling, and analysis of operating results
Job Qualifications
- Bachelor's degree or foreign equivalency preferred
- Previous experience in all aspects of the Rooms Division in a 4-diamond property of similar size and quality for two or more years
- Experience in forecasting and scheduling, daily reviews and analysis of operating results preferred
- Proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills required
- Strong leadership skills and ability to nurture managers-in-training
- Detail-oriented and organized
- Ability to work closely and communicate professionally with all associates, departments, guests, and clients
- Highly service-oriented
Job Duties
- Provide visionary leadership to the Rooms Division including Front Office, Housekeeping, Guest Services, Loss Prevention, Concierge, Laundry and outsourced valet teams
- Serve as a key member of the Executive Committee collaborating closely with Sales, Food & Beverage, Engineering, Associate Services and Finance
- Monitor daily operations to ensure standards are met in cleanliness, guest interaction, and service efficiency
- Champion Omni’s Power of Engagement service philosophy by fostering a culture of genuine hospitality, associate recognition, and accountability
- Ensure excellence in appearance of all areas throughout the hotel
- Drive performance through detailed financial oversight of Rooms Division expenses, labor productivity, and revenue forecasting
- Produce constant improvement in guest and associate experience satisfaction metrics
- Partner with Talent Acquisition and HR to recruit, onboard, train, and retain top-tier associates
- Lead departmental meetings and one-on-one coaching conversations that support associate development and succession planning
- Show year-over-year improvement in associate satisfaction scores and maintain low turnover and high promotion-from-within ratings
- Control payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participate in weekly forecasting and scheduling activities
- Assist in developing the annual hotel budget
- Prepare action plans as directed by management
- Analyze guest feedback and implement action plans to enhance satisfaction and loyalty including oversight of Medallia responses and guest recovery
- Maintain high visibility with associates and guests
- Conduct daily review of Rooms Division hotel operations with Department Heads
- Attend hotel operational meetings, room’s departmental meetings, and associate-related events
- Review annual objectives composed by department heads and monitor progress to completion over the coming year
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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