Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $84,000.00 - $107,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Retirement Plan
Employee Discounts
Career Development
Job Description
Miami Beach Autograph Collection is a distinguished property part of Marriott International, the world’s largest hotel company known for its extensive portfolio of brands and commitment to associate growth and success. Located in the Eastern Region Office in Bethesda, Maryland, this property represents a blend of luxury, innovation, and exceptional guest service. Marriott International prides itself on fostering an inclusive and diverse work environment, promoting equal opportunity and valuing the unique cultural backgrounds and talents of its associates. This prestigious brand emphasizes a culture of belonging and growth, offering associates the chance to excel within a supportive global team.
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Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- strong leadership skills
- excellent communication skills
- ability to analyze reports and make data-driven decisions
- experience in hospitality management
- capability to manage multiple departments
- commitment to guest satisfaction and associate engagement
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- strong leadership and decision-making skills
- ability to analyze financial and operational reports
- excellent communication and interpersonal skills
- experience in developing and implementing operational strategies
- proficiency in managing teams and driving service excellence
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- analyzes service issues and identifies trends
- makes and executes necessary decisions to keep property moving forward toward achievement of goals
- works with Rooms management team to develop operational strategy aligned with brand’s business strategy and leads its execution
- monitors Rooms operations sales performance against budget
- reviews reports and financial statements to determine Rooms operations performance against budget
- coaches and supports operations team to effectively manage occupancy, wages and controllable expenses
- reviews Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- champions brand’s service vision for product and service delivery and ensures alignment amongst Rooms leadership teams
- develops systems to enable associates to understand guest satisfaction results
- communicates clear and consistent message regarding departmental goals to produce desired results
- reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- responds to and handles guest problems and complaints
- stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- facilitates development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- ensures associates are treated fairly and equitably
- ensures regular, ongoing communication is happening in Rooms
- fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors
- incorporates guest satisfaction as a component of staff meetings with emphasis on generating innovative ways to improve results
- sets goals and expectations for direct reports using performance review process and holds staff accountable
- solicits associate feedback, utilizes open door policy and reviews associate satisfaction results to identify and address associate problems or concerns
- ensures property policies are administered fairly and consistently with disciplinary procedures and documentation
- conducts annual performance appraisal with direct reports
- champions change and ensures brand and regional business initiatives are implemented and communicates follow-up actions to team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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