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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $121,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Professional development opportunities
Job Description
Sheraton Grand Sacramento Hotel, located at 1230 J St, Sacramento, California, is a prestigious property within the globally recognized Marriott International portfolio. As part of the Sheraton family, the hotel embraces a rich heritage dating back to 1937 and serves as a vibrant gathering place where guests from all walks of life feel welcome and connected. The hotel is committed to delivering exceptional experiences through thoughtful service, inviting spaces, and a deep respect for cultural diversity and inclusion. It prides itself on fostering an environment where associates thrive and contribute to the hotel’s mission of being "The World's Gathering Place."... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- ability to work full time on site at Sheraton Grand Sacramento Hotel
- strong leadership and management skills
- effective problem-solving and decision-making abilities
- excellent communication skills
- willingness to engage with guests and staff regularly
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in relevant hospitality roles
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in relevant hospitality roles
- proven leadership experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- strong strategic planning and operational management skills
- excellent communication and interpersonal abilities
- ability to analyze financial reports and manage budgets
- experience coaching and developing team members
- knowledge of brand standards and guest satisfaction metrics
- commitment to fostering an inclusive and equitable workplace
Job Duties
- develop and implement departmental strategies aligned with brand service standards
- manage Front Office, Recreation/Health Club, and Housekeeping departments
- monitor and analyze service issues and identify trends
- develop and execute operational strategies aligned with brand business goals
- oversee rooms operations sales performance against budget
- review financial statements and wage reports to control expenses
- coach and support operations teams to manage occupancy, rates, and wages
- champion brand service vision and ensure alignment in leadership teams
- communicate departmental goals and expectations clearly
- review guest feedback and take corrective action
- respond to guest complaints and problems
- maintain visibility and engagement with guests
- create an atmosphere that exceeds guest expectations
- facilitate creative solutions to improve guest satisfaction
- ensure fair and equitable treatment of associates
- promote ongoing communication and team meetings
- foster associate commitment to excellent service
- incorporate guest satisfaction in staff meetings
- set goals and conduct performance reviews for direct reports
- solicit and address associate feedback
- administer policies and disciplinary procedures consistently
- conduct annual performance appraisals
- champion change and implement business initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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